Enterprise Customer Success Manager Growth & Strategy Lead

Reckon.ai; Netherlands; On-site; EUR 54,000 - 66,000; Full time

Job summary

Reckon.ai is seeking an Enterprise Customer Success Manager based in the Netherlands to own strategic enterprise accounts and drive growth. You will coordinate with the Junior CSM, Support, and Sales to ensure opportunities are translated into measurable outcomes, delivering value across locations and use cases.

You’ll manage weekly meetings and quarterly reviews, monitor health, and maintain strong HQ-level relationships to keep retention high and revenue expanding.

Qualifications

• Several years of experience in Customer Success or Key Account Management with large enterprise B2B clients.
• Proven experience with complex, multi-stakeholder organizations from store level to HQ and C-level.
• Experience in Retail/Foodservice or SaaS/Tech scale-up environment is a must.
• Commercial drive: you spot growth opportunities and turn them into results.
• A true owner: proactive, well organized and persistent in following up until things are delivered.

Responsibilities

• Own a portfolio of large enterprise accounts as SPOC and trusted partner.
• Translate client needs into clear actions and ensure delivery internally on time and with quality.
• Run weekly meetings and QBRs focused on outcomes and next steps.
• Grow accounts commercially through new locations, use cases and renewals; network at HQ level.
• Monitor account health and bring client feedback to Product, Support and Management.

Skills

Customer Success

Key Account Management

SaaS

Commercial drive

Owner mindset

English fluency

Tools

Pipedrive

HubSpot

Job description

Reckon.ai is seeking an Enterprise Customer Success Manager based in the Netherlands to own strategic enterprise accounts and drive growth. You will coordinate with the Junior CSM, Support, and Sales to ensure opportunities are translated into measurable outcomes, delivering value across locations and use cases.

You’ll manage weekly meetings and quarterly reviews, monitor health, and maintain strong HQ-level relationships to keep retention high and revenue expanding.