Customer Success Associate — SaaS Programs & Retention

SPS Commerce, Inc.

Breukelen

Hybrid

EUR 42,000 - 64,000

Full time

11 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

SPS Commerce, Inc. is seeking a Customer Success Manager I to support our growing customer base and partner with Customer Success teams to drive customer engagement across channels, including email, webinars, and community forums.

The role emphasizes establishing regular touchpoints, driving retention, and collaborating with Sales, Delivery, Tech & Product, and Support to ensure a seamless customer experience. Hybrid work with a Utrecht/Breukelen area footprint is offered.

Qualifications

Minimum 1–3 years of commercial, customer-facing experience in a relevant role (e.g., account management, customer success).
Fluency in both Dutch and English.
Experience working within a SaaS environment.
Demonstrated ability to manage and nurture customer relationships reactively.
Clear understanding of customer retention principles and ability to drive measurable improvements.
Ability to work effectively across cross-functional teams.

Responsibilities

Create and manage customer programs that drive customer satisfaction and adoption of the product.
Work with Sales, Delivery, Tech & Product, and Support to ensure a seamless customer experience.
Drive customer retention as the primary objective and improve retention rates.
Establish and maintain regular touchpoints with assigned customers.
Execute on success metrics for the programs and iterate to optimize metrics.
Facilitate webinars and trainings on best practices and new product releases.
Identify and escalate customer risks or issues to resolve concerns and protect retention.