Guest Experience Host - Day & Night Front Desk

Hesperia group; Amsterdam; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Training programs

End of year bonus

Employee hotel rates

Discounts

Team events

Growth opportunities

Job summary

NH Hotels & Resorts in Amsterdam seeks a Front Office Host to warmly greet guests, manage check-in/check-out, and ensure smooth daily operations. You will handle guest requests, coordinate with departments, and contribute to memorable stays through friendly, professional service.

Experience in hospitality, a positive attitude, and good English are essential; Dutch is a plus. The role requires working shifts, including mornings and evenings, at a busy city hotel.

Qualifications

• Customer service orientation and guest-first mindset.
• Ability to stay calm and organized during busy periods.
• Willingness to learn and use new hotel systems.

Responsibilities

• Be the first point of contact for international guests from check-in to check-out.
• Provide heartfelt service with a smile and handle daily front office tasks.
• Coordinate with Desk Manager and other departments for smooth guest experiences.
• Assist with check-out, cash handling, and handovers to evening staff.

Skills

Customer service

Multitasking

English proficiency

Education

Relevant education

Job description

NH Hotels & Resorts in Amsterdam seeks a Front Office Host to warmly greet guests, manage check-in/check-out, and ensure smooth daily operations. You will handle guest requests, coordinate with departments, and contribute to memorable stays through friendly, professional service.

Experience in hospitality, a positive attitude, and good English are essential; Dutch is a plus. The role requires working shifts, including mornings and evenings, at a busy city hotel.