Process Improvement Manager — Quality & Risk Excellence

NCIM; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Job summary

NCIM is seeking a Process Development Manager to support the Quality and Risk Management Branch. You will help establish the NCIA Process Framework, coordinate process reviews, and develop dashboards for process performance.

The role emphasizes root cause analysis, audits, and template management using MS Office tools and SharePoint. The ideal candidate has strong experience in quality management, process optimization, and familiarity with ISO9000 standards.

Qualifications

• Design and optimize business processes.
• Define and monitor KPIs and success factors.
• Apply ISO9000 knowledge to organizational practices.
• Conduct quality reviews and process audits.
• Utilize modern quality and risk management tools and techniques.
• Manage templates in Word and document reformatting.
• Maintain dashboards and data in SharePoint sites.

Responsibilities

• Lead complex root cause analysis and process optimizations.
• Identify non-compliances and determine underlying causes.
• Create, maintain and manage Office templates.
• Perform content management for CQO SharePoint sites.
• Measure and report on agency quality metrics and KPIs.
• Coordinate process review and optimization sessions across NCIA.
• Support establishment of the NCIA Process Framework.

Skills

Process design

Process optimization

Quality management

Root cause analysis

KPIs & metrics

Tools

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

VBA

Microsoft Access

SharePoint Designer

Job description

NCIM is seeking a Process Development Manager to support the Quality and Risk Management Branch. You will help establish the NCIA Process Framework, coordinate process reviews, and develop dashboards for process performance.

The role emphasizes root cause analysis, audits, and template management using MS Office tools and SharePoint. The ideal candidate has strong experience in quality management, process optimization, and familiarity with ISO9000 standards.