Process Optimization Lead — Quality & Risk (Hague)

EMW, Inc.; Den Haag; On-site; EUR 111,000 - 166,000; Full time

Job summary

The Hague, NL-based NCIA seeks a Process Development Manager to support Quality and Risk Management. The role focuses on establishing the NCIA Process Framework, coordinating reviews, and improving process performance across the agency.

The candidate will lead root cause analyses, develop dashboards, and ensure compliance with ISO 9000 standards while leveraging MS Office and SharePoint tools. NATO SECRET clearance is required.

Qualifications

• The candidate must have a currently active NATO SECRET security clearance.
• Process designing and optimization demonstrated in prior roles.
• Process measuring and monitoring with KPIs defined.
• Knowledge of ISO 9000 family and its application.
• Conduct quality review activities and process audits.
• Proven experience with modern quality and risk management tools.
• MS Office suite proficiency (Visio, Word, Excel, PowerPoint).

Responsibilities

• Supports establishment of the NCIA Process Framework across NCIA.
• Coordinates process review and optimization sessions across NCIA.
• Creates and maintains dashboard for process performance management.
• Identifies and plans corrective actions to reduce errors and improve quality.
• Evaluates non-compliances and determines root causes.
• Leads complex root cause analyses and process optimizations.
• Defines and conducts quality review activities and process audits.
• Creates, maintains and manages Office templates and SharePoint content.
• Measures and reports on agency quality metrics and KPIs.
• Performs other duties as required.

Skills

Process design

Process optimization

Process measuring & monitoring

ISO 9000 knowledge

Quality review

Root cause analysis

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

Tools

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

Job description

The Hague, NL-based NCIA seeks a Process Development Manager to support Quality and Risk Management. The role focuses on establishing the NCIA Process Framework, coordinating reviews, and improving process performance across the agency.

The candidate will lead root cause analyses, develop dashboards, and ensure compliance with ISO 9000 standards while leveraging MS Office and SharePoint tools. NATO SECRET clearance is required.