C005483 Agency Process Framework, Process Development Manager (NS) - WED 21 Oct

EMW, Inc.; Den Haag; On-site; EUR 111,000 - 166,000; Full time

Job summary

The Hague, NL-based NCIA seeks a Process Development Manager to support Quality and Risk Management. The role focuses on establishing the NCIA Process Framework, coordinating reviews, and improving process performance across the agency.

The candidate will lead root cause analyses, develop dashboards, and ensure compliance with ISO 9000 standards while leveraging MS Office and SharePoint tools. NATO SECRET clearance is required.

Qualifications

• The candidate must have a currently active NATO SECRET security clearance.
• Process designing and optimization demonstrated in prior roles.
• Process measuring and monitoring with KPIs defined.
• Knowledge of ISO 9000 family and its application.
• Conduct quality review activities and process audits.
• Proven experience with modern quality and risk management tools.
• MS Office suite proficiency (Visio, Word, Excel, PowerPoint).

Responsibilities

• Supports establishment of the NCIA Process Framework across NCIA.
• Coordinates process review and optimization sessions across NCIA.
• Creates and maintains dashboard for process performance management.
• Identifies and plans corrective actions to reduce errors and improve quality.
• Evaluates non-compliances and determines root causes.
• Leads complex root cause analyses and process optimizations.
• Defines and conducts quality review activities and process audits.
• Creates, maintains and manages Office templates and SharePoint content.
• Measures and reports on agency quality metrics and KPIs.
• Performs other duties as required.

Skills

Process design

Process optimization

Process measuring & monitoring

ISO 9000 knowledge

Quality review

Root cause analysis

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

Tools

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

Job description

Deadline Date: Wednesday 21 October 2026

Requirement: Agency Process Framework, Process Development Manager

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 190

Required Start Date: 26 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Provides support to Quality and Risk Management Branch and Chief Quality Office by:

• Support the establishment of the NCIA Process Framework across NCIA
• Coordinate process review and optimization session across NCIA
• Create and maintain dashboard for process performance management
• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
• Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
• Leading complex root cause analysis and process optimizations
• Define and conduct quality review activities and process audits
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under control of CQO.
• Measures and reports on Agency quality metrics and KPIs
• Performs other duties as required.

Specific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of ISO 9000 family and its application in the organization
• Conduct quality review activities and process audits
• Proven experience with modern quality and risk management tools and techniques.
• MS Visio
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management
• MS PowerPoint: template management

Desired:

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Visual Basic for Applications (VBA)
• Microsoft Access