C005483 Agency Process Framework, Process Development Manager (NS) - WED 21 Oct

EMW; Den Haag; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

EMW in The Hague, NL, is seeking a Process Development Manager to lead the NCIA Process Framework across NCIA. You will coordinate reviews, develop dashboards for process performance, and drive corrective actions to reduce errors and improve quality.

This role requires strong QA discipline, knowledge of ISO 9000, and extensive MS Office/SharePoint experience. The ideal candidate will manage audits, define controls, and oversee document/template management while coordinating cross-branch

Qualifications

• Currently active NATO SECRET security clearance.
• Experience in process design and optimization.
• Experience in process measuring and monitoring with KPIs.
• Knowledge of ISO 9000 family and its application.
• Conduct quality reviews and process audits.
• Proven experience with quality and risk management tools and techniques.
• MS Visio, MS Word templates/macros, styles management, and macros.
• MS Excel pivot tables, graphics, and data management.
• MS PowerPoint template management.

Responsibilities

• Support the establishment of the NCIA Process Framework across NCIA.
• Coordinate process review and optimization sessions across NCIA.
• Create and maintain dashboard for process performance management.
• Identify and plan corrective actions to reduce errors and improve quality.
• Evaluate non-compliances with organisational standards and determine root causes.
• Lead complex root cause analysis and process optimizations.
• Define and conduct quality review activities and process audits.
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under CQO.
• Measures and reports on Agency quality metrics and KPIs.
• Performs other duties as required.

Skills

NATO SECRET clearance

Process designing

Process optimization

Process measuring

KPIs

ISO 9000 knowledge

Quality audits

Quality tools

MS Visio

MS Word templates/macros

MS Excel pivot tables

MS PowerPoint templates

Tools

SharePoint

Python

React

Infopath

SharePoint Designer

VBA

Microsoft Access

SharePoint 2013/2019

Job description

Deadline Date: Wednesday 21 October 2026

Requirement: Agency Process Framework, Process Development Manager

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 190

Required Start Date: 26 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Provides support to Quality and Risk Management Branch and Chief Quality Office by:

• Support the establishment of the NCIA Process Framework across NCIA
• Coordinate process review and optimization session across NCIA
• Create and maintain dashboard for process performance management
• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
• Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
• Leading complex root cause analysis and process optimizations
• Define and conduct quality review activities and process audits
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under control of CQO.
• Measures and reports on Agency quality metrics and KPIs
• Performs other duties as required.

Specific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of ISO 9000 family and its application in the organization
• Conduct quality review activities and process audits
• Proven experience with modern quality and risk management tools and techniques.
• MS Visio
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management
• MS PowerPoint: template management

Desired:

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Visual Basic for Applications (VBA)
• Microsoft Access