Agency Process Framework, Process Development Manager

NCIM; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Job summary

NCIM is seeking a Process Development Manager to support the Quality and Risk Management Branch. You will help establish the NCIA Process Framework, coordinate process reviews, and develop dashboards for process performance.

The role emphasizes root cause analysis, audits, and template management using MS Office tools and SharePoint. The ideal candidate has strong experience in quality management, process optimization, and familiarity with ISO9000 standards.

Qualifications

• Design and optimize business processes.
• Define and monitor KPIs and success factors.
• Apply ISO9000 knowledge to organizational practices.
• Conduct quality reviews and process audits.
• Utilize modern quality and risk management tools and techniques.
• Manage templates in Word and document reformatting.
• Maintain dashboards and data in SharePoint sites.

Responsibilities

• Lead complex root cause analysis and process optimizations.
• Identify non-compliances and determine underlying causes.
• Create, maintain and manage Office templates.
• Perform content management for CQO SharePoint sites.
• Measure and report on agency quality metrics and KPIs.
• Coordinate process review and optimization sessions across NCIA.
• Support establishment of the NCIA Process Framework.

Skills

Process design

Process optimization

Quality management

Root cause analysis

KPIs & metrics

Tools

MS Visio

MS Word

MS Excel

MS PowerPoint

SharePoint

VBA

Microsoft Access

SharePoint Designer

Job description

Duties

• Provides support to Quality and Risk Management Branch and Chief Quality Office by supporting the establishment of the NCIA Process Framework across NCIA.
• Provides support to Quality and Risk Management Branch and Chief Quality Office by coordinating process review and optimization session across NCIA.
• Provides support to Quality and Risk Management Branch and Chief Quality Office by creating and maintaining dashboard for process performance management.
• The Process Development Manager identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
• The Process Development Manager evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
• The Process Development Manager leads complex root cause analysis and process optimizations.
• The Process Development Manager defines and conducts quality review activities and process audits.
• The Process Development Manager creates, maintains and manages Microsoft Office Templates.
• The Process Development Manager performs content management for SharePoint sites under control of CQO.
• The Process Development Manager measures and reports on Agency quality metrics and KPIs.
• Performs other duties as required.

Requirement

• Required: Process designing and optimization.
• Required: Process measuring and monitoring (definition of critical success factor, key performance indicators etc..).
• Required: Knowledge of ISO9000 family and its application in the organization.
• Required: Conduct quality review activities and process audits.
• Required: Proven experience with modern quality and risk management tools and techniques.
• Required: MS Visio.
• Required: MS Word: template management, document reformatting, Macro knowledge, styles management.
• Required: MS Excel: pivot tables, graphics, data management.
• Required: MS PowerPoint: template management.
• Provides support to Quality and Risk Management Branch and Chief Quality Office by supporting the establishment of the NCIA Process Framework across NCIA, coordinating process review and optimization session across NCIA, creating and maintaining dashboards for process performance management, and other related activities.
• Required duties include leading complex root cause analysis and process optimizations.
• Required duties include defining and conducting quality review activities and process audits.
• Required duties include content management for SharePoint sites under control of CQO.
• Required duties include measuring and reporting on Agency quality metrics and KPIs.
• Required Security Clearance: NATO Secret.

Preferences

• Desired: Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer.
• Desired: Customizing SharePoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Desired: Knowledge of language coding (i.e. Python, React, etc..).
• Desired: SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
• Desired: Administration and customisation of Microsoft SharePoint 2013 and 2019.
• Desired: Visual Basic for Applications (VBA).
• Desired: Microsoft Access.