Overseas Facility Engineer-IDC and HVAC

ThunderSoft; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

ThunderSoft seeks an Overseas Facility Engineer to oversee 5×8 on-site IDC operations in Rotterdam, ensuring infrastructure stability and prompt IT incident response. The role focuses on daily operations, monitoring, and compliance with regional teams.

Ideal candidates will have 1+ year in IDC operations, knowledge of facility management, and strong communication across languages. On-site work with potential off-hours incident support is required.

Qualifications

• Minimum 1 year in IDC operations or related infrastructure maintenance.
• Basic knowledge of IDC operations, facility management, and IT/telecom infrastructure.
• Ability to work across remote and cross-language teams.
• Strong communication and collaboration skills.
• Willingness to respond to incidents and perform routine inspections.

Responsibilities

• Perform 5×8 on-site IDC duties according to client requirements; respond promptly outside working hours for incidents.
• Update and maintain infrastructure records with 100% accuracy; check platform alarm settings, and monitor system stability.
• Conduct facility inspections according to Alibaba IDC standards, including status checks, maintenance/repair MOP reviews, and follow-up.
• Respond quickly to incidents per IT operations incident management guidelines and Emergency Operation Procedures (EOP), reporting all actions.
• Troubleshoot and restore services for IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems.
• Utilize knowledge in monitoring, capacity management, security, and availability management to enhance operational efficiency.
• Independently create and implement change MOPs, ensuring operational changes do not cause incidents.
• Complete additional tasks as outlined in Service Contracts, Outsourcing Requirements, and related documentation

Skills

Communication

Collaboration

Management

Language skills

Education

Electrical Engineering

HVAC

Job description

Work Eligibility:

Must have unrestricted right to work locally (no visa sponsorship required)

Note:

This role overlaps with the “Asset Management Engineer” function but focuses more on daily operations and maintenance.

Role Overview

The Overseas Facility Engineer is responsible for 5×8 on-site IDC operations, ensuring infrastructure stability, system monitoring, incident response, and operational compliance. The role requires prompt response to IT incidents, routine inspections, change management, and collaboration across multi-regional teams.

Key Responsibilities

• Perform 5×8 on-site IDC duties according to client requirements; respond promptly outside working hours for incidents.
• Update and maintain infrastructure records with 100% accuracy, check platform alarm settings, and monitor system stability.
• Conduct facility inspections according to Alibaba IDC standards, including status checks, maintenance/repair MOP reviews, and follow-up.
• Respond quickly to incidents per IT operations incident management guidelines and Emergency Operation Procedures (EOP), reporting all actions.
• Troubleshoot and restore services for IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems.
• Utilize knowledge in monitoring, capacity management, security, and availability management to enhance operational efficiency.
• Independently create and implement change MOPs, ensuring operational changes do not cause incidents.
• Complete additional tasks as outlined in Service Contracts, Outsourcing Requirements, and related documentation.

Educational Requirements

• Preferred majors: Electrical Engineering, HVAC, or related technical fields.

Experience Requirements

• Minimum 1 year in IDC operations or related infrastructure maintenance.
• Basic knowledge of IDC operations, facility management, and IT/telecom infrastructure.

Core Competencies

• Communication: Clear, logical, and polite communication.
• Collaboration: Ability to work across multiple teams, including remote and cross-language coordination.
• Management: Multi-team collaboration, meeting organization, and scheduling facility maintenance/repair.
• Language Skills: Local language + English, or Local language + Chinese.