Information Technology Operations Engineer

ThunderSoft; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

A tech company based in the Netherlands seeks a skilled team leader for data center operations. The role involves managing an on-site team, responding to incidents, and improving service processes. Candidates should have more than one year of experience, strong project management skills, and the ability to foster effective communication and teamwork. This is an opportunity to enhance operational efficiency and take on a pivotal role in a dynamic environment.

Qualifications

• More than 1 year of industry experience.
• Proficient in team management and project coordination.
• Ability to clearly express thoughts and actively listen.

Responsibilities

• Manage and lead the team for on-site IDC presence.
• Respond to incidents and execute service tasks as per SLA.
• Identify risks and optimize EOP processes.

Skills

Data center operations skills

Understanding of IT infrastructure

Team management

Communication

Collaboration

Job description

• Manage and lead the team to perform 7x24 and 5x8 on-site IDC presence as required by customer Cloud.
• Respond to incidents and execute work orders, including ad hoc tasks, in accordance with service SLA requirements.
• Identify potential risks, implement risk controls, and continuously optimize EOP processes.
• Be able to independently complete all work orders according to SOP and work order requirements, and provide insights and continuous optimization for SOP processes, quality control, and efficiency improvement. Also capable of managing and leading the team to enhance stability and efficiency.
• Be familiar with project management tools and methods, and have the ability to coordinate projects, optimize project processes, and deliver or exceed expected results.

Work Experience:

Industry experience: More than 1 years

Years of experience: More than 1 years

Skills: Data center operations skills, understanding of IT infrastructure, team management, communication and collaboration

Communication: Logical and clear expression, polite listening

Collaboration: Team spirit, collaborative and supportive

Management: Team management and project coordination skills