IT Operations Engineer

ThunderSoft; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Job summary

ThunderSoft is seeking a hands-on leader for on-site IDC operations in Amsterdam. You will manage the team to ensure uptime, respond to incidents, and execute work orders per SLA while driving risk controls and process optimization.

Key focus areas include coordinating projects, enhancing SOPs, and delivering or exceeding expected outcomes with strong team collaboration and clear communication.

Qualifications

• Experience leading on-site IDC operations with SLA adherence.
• Ability to identify risks, implement controls, and optimize processes.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Manage and lead the team to perform on-site IDC presence as required by customer Cloud.
• Respond to incidents and execute work orders in line with service SLAs.
• Coordinate projects, optimize processes, and deliver results.

Skills

Data center ops

IT infrastructure

Team management

Communication

Collaboration

Tools

Project management tools

Job description

• Manage and lead the team to perform on-site IDC presence as required by customer Cloud.
• Respond to incidents and execute work orders, including ad hoc tasks, in accordance with service SLA requirements.
• Identify potential risks, implement risk controls, and continuously optimize EOP processes.
• Be able to independently complete all work orders according to SOP and work order requirements, and provide insights and continuous optimization for SOP processes, quality control, and efficiency improvement. Also capable of managing and leading the team to enhance stability and efficiency.
• Be familiar with project management tools and methods, and have the ability to coordinate projects, optimize project processes, and deliver or exceed expected results.

Skills: Data center operations skills, understanding of IT infrastructure, team management, communication and collaboration

Communication: Logical and clear expression, polite listening

Collaboration: Team spirit, collaborative and supportive

Management: Team management and project coordination skills