IT Technician

ThunderSoft; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

ThunderSoft in Amsterdam seeks a professional for data center management tasks, including incident response, executing work orders, and ensuring compliance with SLA requirements. The ideal candidate will have a full-time associate degree in a computer-related field and basic knowledge of data center operations.

The role entails clear communication and strong teamwork abilities while managing various IT equipment. Proficiency in Microsoft Office is essential, combined with a passion for rapid and accurate execution of tasks.

Qualifications

• Full-time associate degree or above in computer-related disciplines is required.
• Basic understanding of data center management is necessary.
• Proficiency in Microsoft Office and foundational IT equipment knowledge are expected.

Responsibilities

• Respond to incidents and execute work orders per SLA.
• Identify and assess risks through routine inspections.
• Complete all work orders ensuring zero errors and SLA compliance.
• Understand IDC equipment and execute site surveys as needed.

Skills

Proficiency in Microsoft Office

Foundational IT equipment knowledge

Clear logical expression

Polite listening

Team spirit

Strong self-discipline

Education

Full-time associate degree or equivalent

Job description

Responsibilities

1. Respond to incidents and execute work orders, including temporary tasks, in accordance with service SLA requirements.
2. Be familiar with IDC environment and monitoring systems, proactively identifying and assessing risks through routine inspections. Handle emergency incidents swiftly and accurately following EOP processes, ensuring proper incident data recording and preliminary report output.
3. Be proficient in the ticketing system, master SOP workflows, and strictly adhere to them. Independently complete all work orders while ensuring zero errors and meeting SLA compliance rates.
4. Have a thorough understanding of IDC equipment, including switches, servers, cables, and installation, racking, deployment, and maintenance standards. Execute site surveys, on‑site support, minor construction, and issue reporting as required.

Educational Background

• Degree Requirement: Full‑time associate degree or equivalent and above.
• Major Requirement: Computer‑related disciplines.

Work Experience

• Industry Knowledge: Basic understanding of data center management.
• Years of Experience: Basic knowledge of data center management.
• Skills: Proficiency in Microsoft Office and foundational IT equipment knowledge.

Core Competencies

• Communication Skills: Clear logical expression and polite listening.
• Collaboration Skills: Team spirit with mutual support and cooperation.
• Management Skills: Strong self‑discipline and self‑management.
• Language Skills: Local language + English, or local language + Chinese.