IDC Facility Engineer (HVAC) – 5x8 On-Site Ops

ThunderSoft; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

ThunderSoft seeks an Overseas Facility Engineer to oversee 5×8 on-site IDC operations in Rotterdam, ensuring infrastructure stability and prompt IT incident response. The role focuses on daily operations, monitoring, and compliance with regional teams.

Ideal candidates will have 1+ year in IDC operations, knowledge of facility management, and strong communication across languages. On-site work with potential off-hours incident support is required.

Qualifications

• Minimum 1 year in IDC operations or related infrastructure maintenance.
• Basic knowledge of IDC operations, facility management, and IT/telecom infrastructure.
• Ability to work across remote and cross-language teams.
• Strong communication and collaboration skills.
• Willingness to respond to incidents and perform routine inspections.

Responsibilities

• Perform 5×8 on-site IDC duties according to client requirements; respond promptly outside working hours for incidents.
• Update and maintain infrastructure records with 100% accuracy; check platform alarm settings, and monitor system stability.
• Conduct facility inspections according to Alibaba IDC standards, including status checks, maintenance/repair MOP reviews, and follow-up.
• Respond quickly to incidents per IT operations incident management guidelines and Emergency Operation Procedures (EOP), reporting all actions.
• Troubleshoot and restore services for IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems.
• Utilize knowledge in monitoring, capacity management, security, and availability management to enhance operational efficiency.
• Independently create and implement change MOPs, ensuring operational changes do not cause incidents.
• Complete additional tasks as outlined in Service Contracts, Outsourcing Requirements, and related documentation

Skills

Communication

Collaboration

Management

Language skills

Education

Electrical Engineering

HVAC

Job description

ThunderSoft seeks an Overseas Facility Engineer to oversee 5×8 on-site IDC operations in Rotterdam, ensuring infrastructure stability and prompt IT incident response. The role focuses on daily operations, monitoring, and compliance with regional teams.

Ideal candidates will have 1+ year in IDC operations, knowledge of facility management, and strong communication across languages. On-site work with potential off-hours incident support is required.