IT operation

ThunderSoft; Noord-Holland; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Job summary

A leading IT services company in the Netherlands is seeking an entry-level Information Technology professional. The role focuses on equipment inspection, responding to incidents, and ensuring compliance with SLA standards. The ideal candidate will possess strong communication and collaboration skills, alongside the ability to work independently. Fluency in the local language plus English or Chinese is required. This is a full-time position where proactive risk identification is essential.

Qualifications

• Clear logical expression and polite listening.
• Team spirit with mutual support and cooperation.
• Strong self-discipline and self-management.
• Ability to communicate in local language plus English or Chinese.

Responsibilities

• Responsible for equipment inspection and basic maintenance.
• Respond to incidents and execute work orders per SLA standards.
• Master IDC environment and proactively identify risks.
• Proficiently operate the ticketing system and ensure SLA compliance.
• Understand IDC equipment and perform site surveys when required.

Skills

Communication Skills

Collaboration Skills

Management Skills

Language Skills (Local + English/Chinese)

Job description

Responsibilities

• Be responsible for equipment inspection and basic maintenance.
• Respond to incidents and execute work orders (including ad-hoc tasks) in strict compliance with SLA standards.
• Master IDC environment and monitoring systems; proactively identify risks via routine checks. Resolve emergencies per EOP with complete incident recording and preliminary reporting.
• Proficiently operate the ticketing system, adhere to SOP workflows, independently complete orders with zero errors, and ensure SLA compliance.
• Understand IDC equipment (switches, servers, cables) and installation/racking/deployment/maintenance standards; perform site surveys, on‑site support, minor construction, and issue reporting as required.

Requirements

• Communication Skills: Clear logical expression and polite listening.
• Collaboration Skills: Team spirit with mutual support and cooperation.
• Management Skills: Strong self‑discipline and self‑management.
• Language Skills: Local language + English, or local language + Chinese.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting