Onsite IT Support Pro (L1/L2) with ServiceNow
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Job summary
Zohorecruit in Amsterdam is seeking an experienced Level 1/2 IT Support specialist for enterprise environments. You will handle onsite incidents, troubleshoot LAN/Wi‑Fi, printers, and hardware deployments, and manage IT assets in ServiceNow.
The role emphasizes customer service, security/compliance, governance participation, and opportunities to automate processes. Ideal candidates have 6–8 years of relevant experience and can work under pressure with technical teams.
Qualifications
- 6–8 years of enterprise IT support experience.
- Strong onsite IT support in enterprise environments.
- Experience with ServiceNow for incident and asset management.
- LAN and Wi‑Fi troubleshooting experience.
- Excellent customer service under pressure.
Responsibilities
- Provide Level 1 and Level 2 onsite IT support for workplace incidents.
- Manage and resolve LAN and Wi‑Fi issues and printer incidents.
- Support hardware deployments and deployments of workplace tech.
- Manage IT assets in ServiceNow and incident tracking.
- Handle incidents in ServiceNow with timely updates and documentation.
- Deliver high levels of customer service and user support.
- Follow security, compliance, and operational IT protocols.
- Participate in governance reviews and IT process adherence.
- Identify opportunities for automation and process improvements.
Skills
Tools
Job description
Zohorecruit in Amsterdam is seeking an experienced Level 1/2 IT Support specialist for enterprise environments. You will handle onsite incidents, troubleshoot LAN/Wi‑Fi, printers, and hardware deployments, and manage IT assets in ServiceNow.
The role emphasizes customer service, security/compliance, governance participation, and opportunities to automate processes. Ideal candidates have 6–8 years of relevant experience and can work under pressure with technical teams.
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