Remote IT Support Desk Technician — Windows & ServiceNow Expert

Calderys; Oosterhout; On-site; EUR 40,000 - 55,000; Full time

Job summary

A global solution provider for high temperature industries is seeking an L1 IT Support Agent in Oosterhout, Netherlands, to ensure a seamless IT experience for users. You will provide remote technical support, resolve issues, manage user onboarding, and ensure compliance with IT security standards. The ideal candidate should have at least 3 years of IT Support experience within a multinational environment, along with strong knowledge of ServiceNow and networking basics. A collaborative mindset and proficiency in both Dutch and English are also essential.

Qualifications

• Minimum 3 years experience in IT Support in a multinational company.
• Good knowledge of Active Directory and hardware lifecycle management.
• Able to work under pressure while providing excellent user support.

Responsibilities

• Deliver remote support for end users, resolving hardware and software issues.
• Manage mobile phone setup and user onboarding activities.
• Ensure IT security compliance and asset management.

Skills

Remote technical support

Issue resolution

User management

Asset management

Prioritization skills

Networking basics

ServiceNow

Microsoft 365

English fluency

Dutch fluency

Education

ITIL certificate

3 years IT Support experience

Tools

ServiceNow

Microsoft 365

Teamviewer

Job description

A global solution provider for high temperature industries is seeking an L1 IT Support Agent in Oosterhout, Netherlands, to ensure a seamless IT experience for users. You will provide remote technical support, resolve issues, manage user onboarding, and ensure compliance with IT security standards. The ideal candidate should have at least 3 years of IT Support experience within a multinational environment, along with strong knowledge of ServiceNow and networking basics. A collaborative mindset and proficiency in both Dutch and English are also essential.