Enterprise IT Support Lead – Onsite & Network Services

ITproposal B.V.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

ITproposal B.V. is seeking a Support Account Manager to deliver L1/L2 workplace support across a dynamic enterprise environment in Amsterdam.

You will act as a key customer-facing representative, ensuring seamless operations, strong adherence to security and governance, and high-quality incident resolution. The role emphasizes printing services management, network proximity interventions, and hardware deployment support within a fast-paced workspace.

Qualifications

• 4–6 years of experience in onsite IT support within enterprise environments.
• Strong proficiency with ServiceNow for incident, request, and asset management.
• Hands-on experience with LAN/Wi‑Fi troubleshooting and proximity support.
• Solid understanding of printing support in corporate environments.
• Excellent customer service skills, especially in high-pressure or escalated situations.
• Strong awareness of security, compliance, and operational protocols.

Responsibilities

• Provide L1/L2 onsite support for workplace incidents, ensuring timely resolution and customer satisfaction.
• Manage and troubleshoot printing services, including device configuration, queue management, and consumables coordination.
• Perform LAN/Wi-FI proximity interventions, including basic network diagnostics and user connectivity support.
• Support hardware deployments, device setup, and workstation readiness across the site.
• Maintain accurate asset management records in ServiceNow, ensuring lifecycle compliance.
• Uphold security and operational protocols, including adherence to workplace access, device handling, and data protection standards.
• Participate in governance reviews, reporting incident trends, compliance gaps, and service improvements.
• Collaborate with service desk, network teams, and workplace engineering to ensure seamless end-to-end support.

Skills

onsite IT support

ServiceNow

LAN/Wi-Fi troubleshooting

Printing support

Customer service

Security & governance

Tools

ServiceNow

Intune

SCCM

Job description

ITproposal B.V. is seeking a Support Account Manager to deliver L1/L2 workplace support across a dynamic enterprise environment in Amsterdam.

You will act as a key customer-facing representative, ensuring seamless operations, strong adherence to security and governance, and high-quality incident resolution. The role emphasizes printing services management, network proximity interventions, and hardware deployment support within a fast-paced workspace.