Workplace IT Support Engineer (ID: 4030)

Stafide; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Stafide is seeking a Workplace IT Support Engineer to provide L1/L2 onsite IT support for enterprise environments. You will troubleshoot LAN/Wi‑Fi issues, manage printing services, and support hardware deployments while maintaining asset records in ServiceNow.

The role emphasizes strong customer service, security and compliance awareness, and collaboration with infrastructure and security teams in a structured enterprise IT setting.

Qualifications

• 6+ years of experience in enterprise IT support or workplace IT services.
• Hands-on onsite L1/L2 IT support experience.
• Experience with LAN and Wi‑Fi environments.
• Experience with enterprise printing services and troubleshooting.
• Experience using ServiceNow for incident and service request management.
• Experience with hardware deployment, configuration and replacement.
• Strong customer service and stakeholder communication skills.
• Understanding of IT security, compliance, and operational procedures.
• Experience working in structured enterprise IT environments.
• Knowledge of workplace technology and Microsoft endpoint environments.

Responsibilities

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
• Manage and support enterprise printing services and related incidents.
• Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
• Support hardware deployments, installations, configurations, and replacements.
• Manage IT assets and update asset records through ServiceNow.
• Handle incidents, service requests, and operational tasks using ServiceNow.
• Ensure workplace IT operations comply with security and operational protocols.
• Participate in governance reviews and support compliance-related activities.
• Deliver responsive customer support, particularly during high-pressure incidents.

Skills

Onsite IT support

LAN/Wi-Fi troubleshooting

Endpoint technologies

Customer service

Stakeholder communication

IT security & compliance

Structured enterprise IT environments

Tools

ServiceNow

Job description

As a Workplace IT Support Engineer, you will:

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
  
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
• Manage and support enterprise printing services and related incidents.
• Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
• Support hardware deployments, installations, configurations, and replacements.
• Manage IT assets and update asset records through ServiceNow.
• Handle incidents, service requests, and operational tasks using ServiceNow.
• Ensure workplace IT operations comply with security and operational protocols.
• Participate in governance reviews and support compliance-related activities.
• Deliver responsive customer support, particularly during high-pressure incidents.

What You Bring to the Table:

• 6+ years of experience in enterprise IT support or workplace IT services.
  
• Strong hands-on experience providing onsite L1/L2 IT support.
• Proven experience supporting LAN and Wi-Fi environments.
• Good understanding of enterprise printing services and troubleshooting.
• Practical experience using ServiceNow for incident and service request management.
• Experience supporting hardware deployment, configuration, and replacement activities.
• Strong customer service and stakeholder communication skills.
• Understanding of IT security, compliance, and operational procedures.
• Experience working in structured enterprise IT environments.
• Knowledge of workplace technology and Microsoft endpoint environments.

You should possess the ability to:

• Diagnose and resolve workplace IT incidents efficiently.
  
• Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.
• Provide effective L1/L2 technical support in onsite environments.
• Prioritize and manage incidents based on business impact and urgency.
• Use ServiceNow effectively for incident tracking, documentation, and resolution.
• Communicate technical issues clearly to both technical and non-technical users.
• Work effectively under pressure while maintaining a strong customer-service focus.
• Follow security, compliance, and operational procedures consistently.
• Support hardware rollouts and manage associated IT assets accurately.
• Identify opportunities to automate or improve repetitive IT support processes.
• Collaborate with infrastructure, security, and workplace technology teams.

What We Bring to the Table:

• An opportunity to work in a structured enterprise IT support environment.
  
• Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.
• Opportunities to work with ServiceNow for enterprise service management.
• Experience with LAN/Wi-Fi support and workplace network troubleshooting.
• Exposure to enterprise hardware deployment and asset management processes.
• Opportunities to work within established security and compliance frameworks.
• Exposure to governance and operational review processes.