L1/L2 Support Executive(ID: 4076)

Stafide; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Stafide is seeking a Support Executive to deliver Level 1 and Level 2 onsite IT support in a large enterprise environment in Amsterdam.

You will manage and resolve LAN and Wi‑Fi issues, provide printing support, and assist with hardware deployments and workplace technology installations. You will maintain assets in ServiceNow, handle incidents, and ensure accurate documentation and timely resolutions, while upholding security and compliance standards.

Qualifications

• 6–8 years of IT support in enterprise environments.
• Onsite IT support experience in enterprise settings.
• ServiceNow experience for incidents and asset management.
• Strong LAN and Wi‑Fi support experience.
• Printer support and troubleshooting knowledge.
• Customer service skills under pressure.
• Understanding of IT security and compliance.
• Experience with hardware deployments.

Responsibilities

• Provide Level 1 and Level 2 onsite IT support for workplace incidents.
• Resolve LAN and Wi‑Fi issues and related connectivity problems.
• Provide printer support and troubleshoot printer incidents.
• Assist hardware deployments and workplace technology installations.
• Maintain IT assets in ServiceNow and track incidents.
• Document updates and ensure timely incident resolution.
• Deliver high levels of customer service in high‑pressure situations.
• Follow security, compliance, and IT processes; participate in governance reviews.
• Identify improvements and automation opportunities to boost efficiency.

Skills

ServiceNow

LAN support

Wi‑Fi support

Printing support

Asset management

Incident management

Customer service

Security & compliance

Hardware deployments

Automation opportunities

Tools

ITSM tools

Job description

As a Support Executive, you will: Provide Level 1 and Level 2 onsite IT support for workplace incidents in an enterprise environment. Manage and resolve LAN and Wi‑Fi-related issues, including proximity-based interventions and connectivity troubleshooting. Provide printing support, including troubleshooting and resolving printer-related incidents and service issues. Support hardware deployments, installations, and related workplace technology activities. Manage and maintain IT assets through ServiceNow, ensuring accurate asset records and effective incident tracking. Handle incidents through ServiceNow, ensuring timely updates, resolution, and proper documentation. Deliver a high level of customer service and user support, particularly in high‑pressure situations. Follow established security, compliance, and operational protocols. Participate in governance reviews and support adherence to workplace IT processes and standards. Identify opportunities for process automation and continuous improvement to improve support efficiency.

What You Bring to the Table:

• 6–8 years of overall professional experience in IT support, workplace support, service desk, or a related enterprise IT environment.
• Strong hands‑on experience providing onsite IT support in enterprise environments.
• Proven experience with ServiceNow for incident management and IT asset management.
• Strong experience supporting LAN and Wi‑Fi environments.
• Practical experience with printing support and troubleshooting.
• Strong customer service skills with the ability to handle high‑pressure support situations.
• Good understanding of IT security, compliance, and operational protocols.
• Experience supporting hardware deployments and workplace technology.
• Ability to work effectively with users, technical teams, and other stakeholders.

You should possess the ability to:

• Diagnose and resolve Level 1 and Level 2 workplace IT incidents efficiently.
• Troubleshoot LAN, Wi‑Fi, printing, hardware, and workplace technology issues.
• Use ServiceNow effectively for incident management, ticket updates, tracking, and asset‑related activities.
• Communicate clearly and professionally with end users while maintaining a strong customer experience.
• Work independently in an onsite enterprise IT support environment.
• Prioritize and manage multiple incidents while meeting operational requirements.
• Follow security policies, compliance requirements, and established IT support procedures.
• Identify recurring issues and contribute to process improvements and automation initiatives.
• Collaborate effectively during governance reviews and operational activities.

What we bring to the table:

• An opportunity to work in an enterprise workplace IT support environment.
• Exposure to a broad range of workplace technologies, networking, hardware, printing, and IT service management activities.
• The opportunity to contribute to service quality, operational governance, security compliance, and process improvement.
• A role involving hands‑on support, incident management, customer interaction, and continuous improvement.