Onsite IT Support Engineer - LAN/Wi‑Fi, Printing & Assets

Stafide; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Stafide is seeking a Workplace IT Support Engineer to provide L1/L2 onsite IT support for enterprise environments. You will troubleshoot LAN/Wi‑Fi issues, manage printing services, and support hardware deployments while maintaining asset records in ServiceNow.

The role emphasizes strong customer service, security and compliance awareness, and collaboration with infrastructure and security teams in a structured enterprise IT setting.

Qualifications

• 6+ years of experience in enterprise IT support or workplace IT services.
• Hands-on onsite L1/L2 IT support experience.
• Experience with LAN and Wi‑Fi environments.
• Experience with enterprise printing services and troubleshooting.
• Experience using ServiceNow for incident and service request management.
• Experience with hardware deployment, configuration and replacement.
• Strong customer service and stakeholder communication skills.
• Understanding of IT security, compliance, and operational procedures.
• Experience working in structured enterprise IT environments.
• Knowledge of workplace technology and Microsoft endpoint environments.

Responsibilities

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
• Manage and support enterprise printing services and related incidents.
• Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
• Support hardware deployments, installations, configurations, and replacements.
• Manage IT assets and update asset records through ServiceNow.
• Handle incidents, service requests, and operational tasks using ServiceNow.
• Ensure workplace IT operations comply with security and operational protocols.
• Participate in governance reviews and support compliance-related activities.
• Deliver responsive customer support, particularly during high-pressure incidents.

Skills

Onsite IT support

LAN/Wi-Fi troubleshooting

Endpoint technologies

Customer service

Stakeholder communication

IT security & compliance

Structured enterprise IT environments

Tools

ServiceNow

Job description

Stafide is seeking a Workplace IT Support Engineer to provide L1/L2 onsite IT support for enterprise environments. You will troubleshoot LAN/Wi‑Fi issues, manage printing services, and support hardware deployments while maintaining asset records in ServiceNow.

The role emphasizes strong customer service, security and compliance awareness, and collaboration with infrastructure and security teams in a structured enterprise IT setting.