Support Account Manager – Workplace & Infrastructure Support

ITproposal B.V.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

ITproposal B.V. is seeking a Support Account Manager to deliver L1/L2 workplace support across a dynamic enterprise environment in Amsterdam.

You will act as a key customer-facing representative, ensuring seamless operations, strong adherence to security and governance, and high-quality incident resolution. The role emphasizes printing services management, network proximity interventions, and hardware deployment support within a fast-paced workspace.

Qualifications

• 4–6 years of experience in onsite IT support within enterprise environments.
• Strong proficiency with ServiceNow for incident, request, and asset management.
• Hands-on experience with LAN/Wi‑Fi troubleshooting and proximity support.
• Solid understanding of printing support in corporate environments.
• Excellent customer service skills, especially in high-pressure or escalated situations.
• Strong awareness of security, compliance, and operational protocols.

Responsibilities

• Provide L1/L2 onsite support for workplace incidents, ensuring timely resolution and customer satisfaction.
• Manage and troubleshoot printing services, including device configuration, queue management, and consumables coordination.
• Perform LAN/Wi-FI proximity interventions, including basic network diagnostics and user connectivity support.
• Support hardware deployments, device setup, and workstation readiness across the site.
• Maintain accurate asset management records in ServiceNow, ensuring lifecycle compliance.
• Uphold security and operational protocols, including adherence to workplace access, device handling, and data protection standards.
• Participate in governance reviews, reporting incident trends, compliance gaps, and service improvements.
• Collaborate with service desk, network teams, and workplace engineering to ensure seamless end-to-end support.

Skills

onsite IT support

ServiceNow

LAN/Wi-Fi troubleshooting

Printing support

Customer service

Security & governance

Tools

ServiceNow

Intune

SCCM

Job description

Over de functie

Support Account Manager - Workplace & Infrastructure Support

Amsterdam, Netherlands Start Date: 01 October 2026 Duration: 6 months Experience: 4-6 years Status: Open

About the Role

We are looking for a highly skilled Support Account Manager to deliver L1/L2 workplace support across a dynamic enterprise environment. This role focuses on incident resolution, printing services management, LAN/Wi-FI proximity interventions, and hardware deployment support. You will act as a key customer-facing representative, ensuring seamless operations, strong compliance, and exceptional service delivery.

The ideal candidate thrives in high-pressure environments, understands enterprise IT support workflows, and is confident managing incidents through ServiceNow while maintaining strict adherence to security and governance protocols.

Key Responsibilities

• Provide L1/L2 onsite support for workplace incidents, ensuring timely resolution and customer satisfaction.

• Manage and troubleshoot printing services, including device configuration, queue management, and consumables coordination.

• Perform LAN/Wi-FI proximity interventions, including basic network diagnostics and user connectivity support.

• Support hardware deployments, device setup, and workstation readiness across the site.

• Maintain accurate asset management records in ServiceNow, ensuring lifecycle compliance.

• Uphold security and operational protocols, including adherence to workplace access, device handling, and data protection standards.

• Participate in governance reviews, reporting incident trends, compliance gaps, and service improvements.

• Collaborate with service desk, network teams, and workplace engineering to ensure seamless end-to-end support.

Must-Have Skills & Experience

• 4-6 years of experience in onsite IT support within enterprise environments.

• Strong proficiency with ServiceNow for incident, request, and asset management.

• Hands-on experience with LAN/Wi-FI troubleshooting and proximity support.

• Solid understanding of printing support in corporate environments.

• Excellent customer service skills, especially in high-pressure or escalated situations.

• Strong awareness of security, compliance, and operational protocols.

Good to Have Skills

• Experience with MDM / Intune / SCCM for device management.

• Knowledge of structured cabling and workplace infrastructure.

• Automation mindset for improving support processes and reducing manual effort.

• Understanding of ITIL Foundation principles.

• Familiarity with Microsoft Endpoint Fundamentals.

Competencies

• Customer Experience

• Wireless Network Security

• M&IS Publishing - Design

• Service Desk Management

• ServiceNow Operations

Why Join Us?

You will be part of a high-performing workplace support team in a modern enterprise environment, with opportunities to influence service quality, improve operational processes, and strengthen customer experience across the Amsterdam site.