L1/L2 Support Executive

Stafide; Amsterdam; On-site; EUR 48,000 - 72,000; Full time

Job summary

Zohorecruit in Amsterdam is seeking an experienced Level 1/2 IT Support specialist for enterprise environments. You will handle onsite incidents, troubleshoot LAN/Wi‑Fi, printers, and hardware deployments, and manage IT assets in ServiceNow.

The role emphasizes customer service, security/compliance, governance participation, and opportunities to automate processes. Ideal candidates have 6–8 years of relevant experience and can work under pressure with technical teams.

Qualifications

• 6–8 years of enterprise IT support experience.
• Strong onsite IT support in enterprise environments.
• Experience with ServiceNow for incident and asset management.
• LAN and Wi‑Fi troubleshooting experience.
• Excellent customer service under pressure.

Responsibilities

• Provide Level 1 and Level 2 onsite IT support for workplace incidents.
• Manage and resolve LAN and Wi‑Fi issues and printer incidents.
• Support hardware deployments and deployments of workplace tech.
• Manage IT assets in ServiceNow and incident tracking.
• Handle incidents in ServiceNow with timely updates and documentation.
• Deliver high levels of customer service and user support.
• Follow security, compliance, and operational IT protocols.
• Participate in governance reviews and IT process adherence.
• Identify opportunities for automation and process improvements.

Skills

IT support

Onsite support

ServiceNow

LAN/Wi‑Fi

Printing support

Asset management

Customer service

Security/compliance

Process improvement

Tools

ServiceNow

Job description

• Provide Level 1 and Level 2 onsite IT support for workplace incidents in an enterprise environment.
  
• Manage and resolve LAN and Wi-Fi-related issues, including proximity-based interventions and connectivity troubleshooting.
  
• Provide printing support, including troubleshooting and resolving printer-related incidents and service issues.
  
• Support hardware deployments, installations, and related workplace technology activities.
  
• Manage and maintain IT assets through ServiceNow, ensuring accurate asset records and effective incident tracking.
  
• Handle incidents through ServiceNow, ensuring timely updates, resolution, and proper documentation.
  
• Deliver a high level of customer service and user support, particularly in high-pressure situations.
  
• Follow established security, compliance, and operational protocols.
  
• Participate in governance reviews and support adherence to workplace IT processes and standards.
  
• Identify opportunities for process automation and continuous improvement to improve support efficiency.
  

What You Bring to the Table:

• 6–8 years of overall professional experience in IT support, workplace support, service desk, or a related enterprise IT environment.
  
• Strong hands-on experience providing onsite IT support in enterprise environments.
  
• Proven experience with ServiceNow for incident management and IT asset management.
  
• Strong experience supporting LAN and Wi-Fi environments.
  
• Practical experience with printing support and troubleshooting.
  
• Strong customer service skills with the ability to handle high-pressure support situations.
  
• Good understanding of IT security, compliance, and operational protocols.
  
• Experience supporting hardware deployments and workplace technology.
  
• Ability to work effectively with users, technical teams, and other stakeholders.
  

You should possess the ability to:

• Diagnose and resolve Level 1 and Level 2 workplace IT incidents efficiently.
  
• Troubleshoot LAN, Wi-Fi, printing, hardware, and workplace technology issues.
  
• Use ServiceNow effectively for incident management, ticket updates, tracking, and asset-related activities.
  
• Communicate clearly and professionally with end users while maintaining a strong customer experience.
  
• Work independently in an onsite enterprise IT support environment.
  
• Prioritize and manage multiple incidents while meeting operational requirements.
  
• Follow security policies, compliance requirements, and established IT support procedures.
  
• Identify recurring issues and contribute to process improvements and automation initiatives.
  
• Collaborate effectively during governance reviews and operational activities.
  

What we bring to the table:

• An opportunity to work in an enterprise workplace IT support environment.
  
• Exposure to a broad range of workplace technologies, networking, hardware, printing, and IT service management activities.
  
• The opportunity to contribute to service quality, operational governance, security compliance, and process improvement.
  
• A role involving hands-on support, incident management, customer interaction, and continuous improvement.
  

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.