Support Executive

Intuition IT Solutions; Amsterdam; On-site; EUR 52,000 - 78,000; Full time

Job summary

Intuition IT Solutions in Amsterdam is seeking a seasoned Support Executive to manage workplace IT incidents on-site. You will bring 6–8 years of enterprise onsite IT support, expertise with ServiceNow incident management, and strong LAN/Wi-Fi proficiency to keep the environment running smoothly.

You will handle L1/L2 support, assist with hardware deployments, maintain asset records, and ensure compliance with security and operational protocols while contributing to governance and service

Qualifications

• 6–8 years of onsite IT support in enterprise environments.
• ServiceNow incident management experience.
• LAN/Wi-Fi support proficiency.
• Workplace L1/L2 support responsibilities.
• Printing support and troubleshooting skills.
• Hardware deployment and asset management experience.
• Strong customer service and communication skills.
• Compliance with security and operational protocols.

Responsibilities

• Provide L1/L2 support for workplace IT incidents.
• Support LAN/Wi-Fi and proximity interventions.
• Assist with hardware deployments.
• Maintain asset management through ServiceNow.
• Ensure compliance with security regulations and operational procedures.
• Participate in governance and service reviews.

Skills

onsite IT support

ServiceNow

LAN/Wi-Fi support

L1/L2 support

Printing support

Hardware deployment

asset management

customer service

security/compliance

Education

ITIL Foundation

Tools

ServiceNow

Job description

Support Executive – Amsterdam, Netherlands

Experience: 6–8 years

Location: Amsterdam, Netherlands

Competencies: Customer Experience, Wireless Network Security, Service Desk Management, M&IS Publishing – Design

Must-Have Skills:

• 6–8 years of onsite IT support in enterprise environments
• ServiceNow – incident management
• LAN/Wi-Fi support
• Workplace L1/L2 support
• Printing support and troubleshooting
• Hardware deployment and asset management
• Strong customer service and communication skills
• Compliance with security and operational protocols

Good-to-Have Skills:

• Structured cabling experience
• ITIL Foundation
• Microsoft Endpoint fundamentals

Key Responsibilities:

• Provide L1/L2 support for workplace IT incidents
• Support LAN/Wi-Fi and proximity interventions
• Assist with hardware deployments
• Maintain asset management through ServiceNow
• Ensure compliance with security regulations and operational procedures
• Participate in governance and service reviews