Onsite IT Desktop Support Specialist

Axiom Technologies; Netherlands; Remote; EUR 29,000 - 42,000; Full time

Job summary

Axiom Technologies in the Netherlands is seeking a capable IT Desktop Support specialist to provide on-site and on-call assistance for end-users in a timely and accurate fashion.

You will install, upgrade, and maintain operating systems and software, troubleshoot hardware, set up new workstations, and collaborate with IT teams on escalations. Dutch fluency is required; knowledge of Windows, Office 365, and networking is essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Applicant should be fluent in Dutch.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Job description

Axiom Technologies in the Netherlands is seeking a capable IT Desktop Support specialist to provide on-site and on-call assistance for end-users in a timely and accurate fashion.

You will install, upgrade, and maintain operating systems and software, troubleshoot hardware, set up new workstations, and collaborate with IT teams on escalations. Dutch fluency is required; knowledge of Windows, Office 365, and networking is essential.