Amsterdam Onsite IT Support Engineer - 2+ yrs

AVASO Technology Solutions; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

AVASO Technology Solutions is seeking an Onsite Support Engineer to join our Amsterdam team. You will provide on-site and remote desktop support, troubleshoot hardware, software, and network issues, and maintain desktop systems.

The role requires 2+ years in desktop support, strong knowledge of Windows, Mac, and Linux, and experience with Active Directory, SCCM/MDT, and ITIL processes. Fluent English and Dutch (B2) are expected.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Language - English B2 and Dutch B2

Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop tools

Networking protocols

MS Office Suite

Hardware diagnostics

System imaging

ITIL

English B2

Dutch B2

Education

CompTIA A+ / MCDST

Tools

SCCM

MDT

Microsoft 365

Google Workspace

Job description

AVASO Technology Solutions is seeking an Onsite Support Engineer to join our Amsterdam team. You will provide on-site and remote desktop support, troubleshoot hardware, software, and network issues, and maintain desktop systems.

The role requires 2+ years in desktop support, strong knowledge of Windows, Mac, and Linux, and experience with Active Directory, SCCM/MDT, and ITIL processes. Fluent English and Dutch (B2) are expected.