On-Site Desktop Support Engineer (Windows/macOS/Linux)

Axiom Technologies; Netherlands; Remote; EUR 32,000 - 48,000; Full time

Job summary

Axiom Technologies seeks a capable desktop support professional to coordinate IT activities and provide onsite/on-call end-user assistance within our distributed computing environment.

The role covers OS deployment, device configuration, and incident response across Windows, macOS, and Linux, with collaboration across IT teams and adherence to security policies. On-site work is required, with occasional after-hours support during maintenance windows.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via a ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS knowledge

Communication

Troubleshooting

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Intune

Job description

Axiom Technologies seeks a capable desktop support professional to coordinate IT activities and provide onsite/on-call end-user assistance within our distributed computing environment.

The role covers OS deployment, device configuration, and incident response across Windows, macOS, and Linux, with collaboration across IT teams and adherence to security policies. On-site work is required, with occasional after-hours support during maintenance windows.