IT Desktop Support Engineer – Breda, Netherlands (Contract / FTE).

Axiom Technologies; Netherlands; Remote; EUR 30,000 - 40,000; Full time

Job summary

Axiom Technologies is in Breda op zoek naar een capabele IT-ondersteuner die onsite en on-call eindgebruikers ondersteunt in een dynamische bedrijfsomgeving. Je behoudt en configureert workstations, beheert gebruikersaccounts en werkt nauw samen met andere IT-teams.

Jouw achtergrond omvat een Bachelor in Computer Science of vergelijkbaar en hands-on ervaring met Windows, macOS, Linux, Office 365 en basis netwerken.

Qualifications

• Bachelor-diploma in Computer Science, Information Technology of een gerelateerd vakgebied, of equivalente ervaring.
• Praktische ervaring in desktop-ondersteuning, helpdesk of IT-technicus-rol.
• Sterke kennis van Windows OS, Office 365 en basisnetwerken.
• Bekendheid met ticketingsystemen zoals ServiceNow, Zendesk of JIRA.

Responsibilities

• Eerstelijns en tweedelijns ondersteuning bieden voor desktops, laptops, printers en mobiele apparaten.
• Reageer op serviceverzoeken en incidenten via ticketingsysteem, telefoon of persoonlijk.
• Installeer, upgrade en onderhoud besturingssystemen (Windows/macOS/Linux) en softwareapplicaties.
• Probleemoplossing bij hardware, software en randapparatuur.
• Nieuwe werkstations inrichten en gebruikersaccounts en machtigingen configureren.
• Beheer asset inventory en documentatie.
• Assisteren bij onboarding/offboarding van medewerkers vanuit technisch perspectief.
• Ondersteun externe gebruikers met VPN, Remote Desktop en connectiviteitsproblemen.
• Samenwerken met andere IT-teams bij escalaties of project-gerelateerde taken.
• Volg beveiligingsprotocollen en help met antivirus, patching en data protection policies.

Skills

Desktop support

Helpdesk

IT technician

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or Information Technology or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Duration: Contract / FTE

Language: Dutch (Native & Fluent)

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.

Job Category

Technical

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