Onsite IT Support Technician (Level 1–2) – Windows & 365 Expert

Everience Benelux; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Everience Benelux is seeking an onsite IT Support Specialist to provide hardware, software, and network support for a large enterprise environment. You will install, configure, and maintain desktops, laptops, printers, and mobile devices, while managing user access via Active Directory and resolving service desk tickets within SLAs.

The role requires 1+ year of onsite experience, fluency in Dutch and English, and strong customer service and communication skills.

Qualifications

• Strong Windows, Office 365, and end-user support knowledge.
• Experience with Active Directory and service desk ticketing.
• ITIL-based incident and request handling in a large enterprise (400+ users).
• At least 1 year of onsite support and customer care.
• Fluent Dutch and English; strong communication and customer service skills.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues.
• Install and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, Microsoft 365, and common enterprise apps.
• Manage user accounts and access in Active Directory.
• Respond to service desk tickets and meet SLAs.
• Support meeting room tech and AV equipment.
• Document incidents, solutions, and procedures.
• Basic network troubleshooting (LAN/Wi‑Fi).

Skills

Windows

Office 365

Active Directory

MS Teams

ITIL

Customer service

On-site support

Networking

Documentation

Job description

Everience Benelux is seeking an onsite IT Support Specialist to provide hardware, software, and network support for a large enterprise environment. You will install, configure, and maintain desktops, laptops, printers, and mobile devices, while managing user access via Active Directory and resolving service desk tickets within SLAs.

The role requires 1+ year of onsite experience, fluency in Dutch and English, and strong customer service and communication skills.