On-Site Solutions Engineer (24/7 Support)

Spektrum Labs, Inc.; Den Haag; On-site; EUR 70,000 - 95,000; Full time

Job summary

Spektrum Labs, Inc. is seeking a Solution Support Engineer in The Hague to provide technical assistance for software solutions, diagnose issues, and guide client projects.

You will work with customers to implement configurations, optimize performance, and collaborate with product teams to resolve escalated problems. The role requires hands-on troubleshooting across cloud and on-prem environments, strong knowledge of APIs, and a customer-focused approach.

Qualifications

• Higher vocational training in a relevant discipline, with 3 years post-related experience, or a secondary qualification with 5 years post-related experience.
• Experience diagnosing and resolving technical issues across software, hardware, and integrations.
• ITIL foundation or advanced level training and certification.

Responsibilities

• Develop solution architectures for specific business areas and align with standards.
• Evaluate alternate architectures considering cost, performance, and scalability.
• Produce specifications for cloud-based or on-prem components for detailed designs.
• Support projects with technical planning and application of design principles.
• Ensure security and privacy requirements are addressed in solution designs.

Skills

Troubleshooting

Debugging

Cloud platforms

APIs

Customer-facing

Project coordination

Education

Higher vocational training (relevant discipline)

Secondary qualification with 5+ years experience

Tools

AWS

Azure

Google Cloud

Job description

Spektrum Labs, Inc. is seeking a Solution Support Engineer in The Hague to provide technical assistance for software solutions, diagnose issues, and guide client projects.

You will work with customers to implement configurations, optimize performance, and collaborate with product teams to resolve escalated problems. The role requires hands-on troubleshooting across cloud and on-prem environments, strong knowledge of APIs, and a customer-focused approach.