Solution Support Engineer

Aegis Vision; Den Haag; On-site; EUR 42,000 - 56,000; Full time

Job summary

Aegis Vision is seeking a technically strong professional to define specifications for systems and components, assist in development and project delivery, and provide application support. You will gather requirements, document, and help deploy releases across cloud-integrated environments.

Strong communication and customer-facing skills are essential. Candidates should have a bachelor’s degree and at least two years of experience in troubleshooting across software, hardware, and integrations,

Qualifications

• Bachelor’s degree plus 2 years of experience or equivalent.
• Experience in troubleshooting software/hardware/integrations.
• Experience with cloud platforms (AWS, Azure, GCP).
• Knowledge of APIs and integrations.
• Customer-facing technical support experience.

Responsibilities

• Define technical specifications for systems/components.
• Support requirements gathering and documentation.
• Assist in systems development and project delivery.
• Provide application support and troubleshooting.
• Support release and deployment processes.

Skills

Troubleshooting

Cloud platforms

APIs & integrations

Customer support

Communication skills

Root cause analysis

Education

Bachelor’s degree

Job description

Location: The Hague, Netherlands (on-site)

Duties & Role:

• Define technical specifications for systems/components
• Support requirements gathering and documentation
• Assist in systems development and project delivery
• Provide application support and troubleshooting
• Support release and deployment processes

Skill, Knowledge & Experience:

• Bachelor’s degree + 2 years experience (or equivalent)
• Experience in troubleshooting software/hardware/integrations
• Debugging, log analysis, root cause identification
• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of APIs and integrations
• Experience in support projects and issue tracking
• Customer-facing technical support experience
• Strong communication and coordination skills