Senior Solution Support Engineer - Root Cause & Cloud

Wlgroup; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Job summary

Wlgroup in The Hague seeks a seasoned second solution support engineer to bridge operations and development, diagnose faults, shape how components fit together, and ensure fixes become part of the design. On site, with an immediate on-call rota.

You will diagnose issues across software, hardware and integrations, maintain health of applications, and help plan development work across multiple teams to drive reliable service.

Qualifications

• Strong diagnostic skills across software, hardware and integrations.
• Hands-on experience with at least one cloud platform, plus solid working knowledge of APIs and integration patterns.
• The organisation to run a support effort across several teams until the problem is actually gone.
• Background in customer-facing technical support or service desk work, and ITIL training.

Responsibilities

• Track technical issues across software, hardware and integrations down to their root cause and drive resolution.
• Keep applications healthy day to day—maintenance, performance metrics and release-related workarounds.
• Weigh architectural options on cost, performance and scale, and document key decisions.
• Specify cloud or on-premises components and their interfaces in line with security rules.
• Capture requirements for well-bounded areas and keep the baseline under control.
• Plan development activity, inform stakeholders, and report progress honestly.
• Cover second-line on-call when on duty.

Skills

Diagnostic skills

Cloud platform experience

APIs & integration patterns

ITIL training

Customer-facing support

Agile delivery

Tools

Cloud platforms

Job description

Wlgroup in The Hague seeks a seasoned second solution support engineer to bridge operations and development, diagnose faults, shape how components fit together, and ensure fixes become part of the design. On site, with an immediate on-call rota.

You will diagnose issues across software, hardware and integrations, maintain health of applications, and help plan development work across multiple teams to drive reliable service.