24/7 On-Call Solution Support Engineer

Sentior, Ltd.; Den Haag; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Sentior, Ltd. in The Hague seeks a Solution Support Engineer to deliver 24/7 Level 2 technical support for NATO AirC2 services.

You will diagnose software/hardware issues, perform debugging and root-cause analysis, and coordinate on-site maintenance and deployments while collaborating across teams and maintaining architecture standards. Required experience includes 3+ years in relevant roles, ITIL training, and NATO Secret clearance.

Qualifications

• 3+ years of relevant experience in technical support or engineering environments.
• Experience troubleshooting software, hardware and integrations.
• Proficiency in debugging, log analysis and root-cause analysis.
• Experience with cloud platforms (AWS, Azure, Google Cloud).

Responsibilities

• Provide 24/7 on-call Level 2 support, responding to and resolving tickets within KPIs.
• Diagnose software, hardware, performance and integration issues.
• Work on-site within the service team, performing maintenance, configuration and monitoring.
• Design, test and implement engineering changes to services and processes.
• Gather requirements and manage changes with stakeholders.

Skills

Troubleshooting

Debugging

Root-cause analysis

Cloud platforms

APIs

Cross-team communication

On-site support

ITIL

NATO clearance

Customer-facing support

Education

Higher vocational qualification

Secondary education

Tools

AWS

Azure

Google Cloud

APIs

Job description

Sentior, Ltd. in The Hague seeks a Solution Support Engineer to deliver 24/7 Level 2 technical support for NATO AirC2 services.

You will diagnose software/hardware issues, perform debugging and root-cause analysis, and coordinate on-site maintenance and deployments while collaborating across teams and maintaining architecture standards. Required experience includes 3+ years in relevant roles, ITIL training, and NATO Secret clearance.