Senior ICT Support Technician – On‑Site, 24/7

Spektrum Labs, Inc.; Den Haag; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Spektrum Labs, Inc. in The Hague, Netherlands, seeks a Principal Technician to install, maintain and support ICT systems with 24/7 on-call coverage. You will work on-site as part of a service team, ensuring high availability and rapid problem resolution for end-users and stakeholders.

Ideal candidates have 3+ years of related post-qualification experience, strong hardware/software configuration skills, and ITIL familiarity. Some travel to NATO-related sites may be required.

Qualifications

• Experience configuring and maintaining ICT end systems in a large organisation.
• ITIL Foundation or equivalent certification is desirable.
• Strong problem-solving and independent work ethic.

Responsabilités

• Design and refine moderately complex software configurations for deployment.
• Apply standards and tools to ensure quality results.
• Review work with colleagues to ensure alignment.
• Monitor system resources to tune software performance.
• Install/test new versions of system software and document results.
• Configure and maintain network components as required.
• Diagnose network faults using standard tools and methods.
• Record hardware/software installations and handovers to clients.
• Support on-site installation procedures and user assistance.
• Provide 24/7 on-call response for service operations.

Connaissances

ICT end systems

Troubleshooting

Hardware configuration

Software configuration

Independent problem solving

ITIL certification

On-call readiness

Network knowledge

Formation

Higher vocational training in ICT or related discipline

Secondary education with 5 years related experience

Outils

ITIL Foundation

Wireshark

Python scripting

Description du poste

Spektrum Labs, Inc. in The Hague, Netherlands, seeks a Principal Technician to install, maintain and support ICT systems with 24/7 on-call coverage. You will work on-site as part of a service team, ensuring high availability and rapid problem resolution for end-users and stakeholders.

Ideal candidates have 3+ years of related post-qualification experience, strong hardware/software configuration skills, and ITIL familiarity. Some travel to NATO-related sites may be required.