On-Site IT Help Desk Technician – Amsterdam

Nebius; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Work on impactful AI projects

International environment

Job summary

Nebius in Amsterdam is seeking a reliable Tier 1 Help Desk Technician to join our on-site IT team. This role provides first‑level support for end‑user issues, including hardware, software and basic networking, and you’ll be based in our Amsterdam office.

You’ll log and triage requests, troubleshoot a broad range of tech problems, assist with account provisioning, device setup, software updates and asset management, and you will document solutions to build our knowledge base.

Qualifications

• 4+ years of IT service desk experience delivering end-user support.
• Strong troubleshooting across AV, networks, and enterprise apps.
• Experience with Jira or similar service-management systems; documentation skills.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance in person, messaging or email.
• Log, categorize and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document hardware, software and peripheral issues.
• Assist with user account creation, password resets and access permissions in Active Directory and other enterprise systems.
• Install, configure and maintain desktop/laptop computers, mobile devices and software applications.
• Escalate complex issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Support onboarding and off-boarding processes, workstation setup, re-imaging and return.

Skills

Service desk experience

Customer focus

Troubleshooting

Documentation

Tools

Azure

Microsoft 365

Slack

Jira

Zoom

Job description

Nebius in Amsterdam is seeking a reliable Tier 1 Help Desk Technician to join our on-site IT team. This role provides first‑level support for end‑user issues, including hardware, software and basic networking, and you’ll be based in our Amsterdam office.

You’ll log and triage requests, troubleshoot a broad range of tech problems, assist with account provisioning, device setup, software updates and asset management, and you will document solutions to build our knowledge base.