On-Site IT Support Technician — Amsterdam (1-Year)

Booking.com; Amsterdam; On-site; EUR 45,000 - 58,000; Full time

Benefits offered by this job

Annual paid time off

Generous leave policy

Employee discounts

Job summary

Booking.com is seeking an IT Support Desk Technician for our Amsterdam office. You will provide hands-on and remote support for laptops, desktops, software, phones, and accounts, contributing to productive workdays. This is a 100% on-site, one-year fixed-term role with potential for permanence after year one.

We value clear communication, a customer-centric approach, and teamwork. Candidates should be comfortable with enterprise IT environments and eager to maintain high service standards with

Qualifications

• Proven IT Support Technician experience in enterprise/corporate environments.
• Experience configuring and supporting Windows and/or macOS in large organizations.
• Experience with desktops, laptops, peripherals, and mobile devices.
• Proficiency with Google Workspace and Microsoft Office in enterprise settings; basic networking knowledge.
• Familiarity with ITSM/ticketing systems (ServiceNow/Jira desirable).
• Excellent English communication; customer-centric and clear explanations.

Responsibilities

• Provide face-to-face, phone and email support to employees diagnosing and resolving tech issues.
• Own tickets from start to finish with timely updates on progress and resolution times.
• Configure hardware, manage user accounts and support mobiles and peripherals.
• Perform local on-site maintenance and liaise with stakeholders to keep operations running.
• Troubleshoot issues methodically, balancing multiple requests by urgency and impact.
• Document solutions and contribute to knowledge base for consistency.
• Collaborate with IT Support team and assist with onboarding or recruitment tasks when needed.

Skills

IT support experience

Customer-facing support

Windows & macOS troubleshooting

Google Workspace administration

Microsoft Office administration

Networking basics (Wi‑Fi, LAN)

ITSM / ticketing experience

Strong written and verbal English

Tools

ServiceNow

Jira

Google Workspace

Job description

Booking.com is seeking an IT Support Desk Technician for our Amsterdam office. You will provide hands-on and remote support for laptops, desktops, software, phones, and accounts, contributing to productive workdays. This is a 100% on-site, one-year fixed-term role with potential for permanence after year one.

We value clear communication, a customer-centric approach, and teamwork. Candidates should be comfortable with enterprise IT environments and eager to maintain high service standards with