Senior Information Technology Support Engineer

Computacenter; Amsterdam; On-site; EUR 48,000 - 72,000; Full time

Job summary

Computacenter Netherlands is seeking a Senior IT Support Engineer to provide onsite support at a key customer location in Amsterdam. You will join the client’s IT team, delivering high‑quality helpdesk services and an excellent user experience across devices and software.

You will own tickets end‑to‑end, perform IMAC tasks, assist with AV setup, and collaborate with L1/L3 teams to improve resolution times, while maintaining documentation and adhering to SLAs.

Qualifications

• Proven experience in IT support (L2) in a corporate or enterprise environment.
• Strong expertise in Windows 10/11 troubleshooting & configuration.
• Experience with Microsoft 365 and enterprise applications.
• Familiar with ticketing systems and SLA-driven environments.
• Familiar with ITIL-based support processes.

Responsibilities

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support.
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting.
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs.
• Handle IMAC activities (Install, Move, Add, Change) including device setup and user onboarding/offboarding.
• Maintain stock inventory to meet agreed service levels.
• Support meetings, boardrooms, and events (AV setup & troubleshooting).
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency.
• Maintain and update process documentation and procedures.

Skills

IT support

Windows 10/11

Microsoft 365

ITIL

Customer service

Communication

Ownership mindset

Organizational skills

Problem solving

Adaptability

Dutch & English

Tools

Ticketing system

AV equipment

Job description

Computacenter Netherlands is looking for a SENIOR IT Support Engineer for one of our clients in Amsterdam.

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within their local IT team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).

What you’ll do

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain stock inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures

What you’ll need

• Proven experience in IT support (L2) in a corporate or enterprise environment
• Strong expertise in:
• Windows 10/11 troubleshooting & configuration
• Microsoft 365 and enterprise applications
• Experience with ticketing systems and SLA-driven environments
• Familiar with ITIL-based support processes
• Excellent customer-facing and communication skills
• Strong ownership mindset and accountability
• Highly organized with the ability to manage priorities independently
• Problem-solver with a proactive and solution-oriented approach
• Adaptable to change and able to work in a dynamic, international environment
• Fluent in Dutch and English

What we Offer

• Work in a customer-facing, high-impact environment
• Be part of a collaborative international IT team
• Opportunity to drive service improvements and innovation
• Exposure to modern workplace technologies