Junior IT Helpdesk Specialist

Optics11 Life; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Optics11 Life in Amsterdam seeks an IT Service Desk Specialist to be the first point of contact for employee IT questions. You will own first-line support end to end, handle onboarding/offboarding, manage devices, and assist with security documentation.

As an entry-level role, you will be coached by senior team members who will take over complex issues. A proactive, customer-friendly mindset and interest in IT are essential.

Qualifications

• Interest in IT demonstrated by personal projects or homelab.
• MBO level 4 in IT or equivalent experience.
• Basic familiarity with Windows and Microsoft 365; some exposure to macOS or Linux.
• Security and confidentiality matter; log actions and follow processes.
• Good English communication; Dutch is a plus.
• Willingness to pass security screening (VOG / AIVD).

Responsibilities

• Handle incoming tickets, calls, chats; log requests in the service desk system.
• Diagnose and resolve common IT issues for laptops, peripherals, Wi-Fi, VPN, Office apps.
• Onboard new hires with devices and access; manage offboarding and access revocation.
• Prepare, configure and deploy devices; assist with software updates and asset inventory.
• Write and maintain IT documentation; identify recurring issues and suggest improvements.

Skills

Security awareness

English communication

Structured working

Customer focus

Proactive

Education

MBO level 4 in IT

Tools

Intune

Entra ID / Azure AD

Microsoft 365

Windows

macOS/Linux exposure

Job description

Optics11 Life in Amsterdam seeks an IT Service Desk Specialist to be the first point of contact for employee IT questions. You will own first-line support end to end, handle onboarding/offboarding, manage devices, and assist with security documentation.

As an entry-level role, you will be coached by senior team members who will take over complex issues. A proactive, customer-friendly mindset and interest in IT are essential.