Senior IT Support Engineer — Onsite TechBar & AV Support

Computacenter; Amsterdam; On-site; EUR 48,000 - 72,000; Full time

Job summary

Computacenter Netherlands is seeking a Senior IT Support Engineer to provide onsite support at a key customer location in Amsterdam. You will join the client’s IT team, delivering high‑quality helpdesk services and an excellent user experience across devices and software.

You will own tickets end‑to‑end, perform IMAC tasks, assist with AV setup, and collaborate with L1/L3 teams to improve resolution times, while maintaining documentation and adhering to SLAs.

Qualifications

• Proven experience in IT support (L2) in a corporate or enterprise environment.
• Strong expertise in Windows 10/11 troubleshooting & configuration.
• Experience with Microsoft 365 and enterprise applications.
• Familiar with ticketing systems and SLA-driven environments.
• Familiar with ITIL-based support processes.

Responsibilities

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support.
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting.
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs.
• Handle IMAC activities (Install, Move, Add, Change) including device setup and user onboarding/offboarding.
• Maintain stock inventory to meet agreed service levels.
• Support meetings, boardrooms, and events (AV setup & troubleshooting).
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency.
• Maintain and update process documentation and procedures.

Skills

IT support

Windows 10/11

Microsoft 365

ITIL

Customer service

Communication

Ownership mindset

Organizational skills

Problem solving

Adaptability

Dutch & English

Tools

Ticketing system

AV equipment

Job description

Computacenter Netherlands is seeking a Senior IT Support Engineer to provide onsite support at a key customer location in Amsterdam. You will join the client’s IT team, delivering high‑quality helpdesk services and an excellent user experience across devices and software.

You will own tickets end‑to‑end, perform IMAC tasks, assist with AV setup, and collaborate with L1/L3 teams to improve resolution times, while maintaining documentation and adhering to SLAs.