Night Front Office Host - Warm Welcome & Night Audit Expert

Hotelprofessionals; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Birthday bonus

Competitive salary

Meal during shift

Industry pension

25 days holiday

Wellbeing day

Travel compensation

Friend referral bonus

Learning & Development

Job summary

Park Plaza Victoria Amsterdam is seeking a Night Front Office Host to be the friendly, professional point of contact for guests during the night. You welcome late arrivals, handle requests and complete night audit procedures with accuracy and care.

You will work independently on night shifts, delivering outstanding service with a calm, organised approach while supporting colleagues and contributing to a safe, welcoming overnight environment.

Qualifications

• Experience delivering warm, professional guest service during night shifts.
• Ability to handle late check-ins/outs and guest requests with tact and efficiency.
• Strong communication and interpersonal skills across diverse guest profiles.

Responsibilities

• Welcome and assist guests during night shifts with a friendly, professional approach.
• Complete nightly audit procedures, financial reports and administrative tasks accurately.
• Handle late check-ins/outs and guest requests while ensuring a smooth overnight stay.
• Address guest questions and complaints, providing solutions and follow-up as needed.
• Maintain calm, organized operations and safety during night hours.

Skills

Guest service

Night audit

Communication

Problem solving

Independence

Tools

Front Office System

Job description

Park Plaza Victoria Amsterdam is seeking a Night Front Office Host to be the friendly, professional point of contact for guests during the night. You welcome late arrivals, handle requests and complete night audit procedures with accuracy and care.

You will work independently on night shifts, delivering outstanding service with a calm, organised approach while supporting colleagues and contributing to a safe, welcoming overnight environment.