Night Front Office Host - Guest Experience & Night Audit

Hotelprofessionals; Hoofddorp; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates (Park Plaza/Rad

50% food and beverage discount

Exclusive discounts via alleo.nl

Discount on health insurance

Learning and development opportunities

Advanced onboarding programme

Career growth across PPHE Europe

Meal during shift

Annual company events

Birthday €250 bonus

Pension plan

25 days holiday + wellbeing day

8% holiday allowance

Travel allowance up to €250/month

Recommend a friend bonus

Night shift allowance

Job summary

Park Plaza Amsterdam Airport in Hoofddorp, near Schiphol, is seeking a Night Front Office Host(ess) to create a welcoming, safe, and seamless overnight guest experience. You will be the main point of contact during the night and oversee front office operations.

The role is full-time night shift, requires excellent English, independent work, strong attention to detail, and a positive guest focus. We offer extensive benefits, night shift allowances, and opportunities across the PPHE Hotel Group in

Qualifications

• Strong communication skills in English, both written and spoken.
• Availability to work permanent night shifts, including weekends and public holidays.
• Guest-focused mindset with a passion for hospitality.
• Ability to work independently and remain calm under pressure.
• Strong organisational skills with excellent attention to detail.
• Basic numerical and administrative skills.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out experience during overnight hours.
• Act as the main point of contact for guests throughout the night.
• Handle guest requests and resolve any issues in a professional and timely manner.
• Perform night audit procedures and complete daily financial and operational reports.
• Manage reservations, billing, and Front Office administration accurately.
• Monitor hotel security procedures and maintain a safe environment for guests and colleagues.
• Respond to guest enquiries via phone, email, and face-to-face communication.
• Maintain professional communication with guests and colleagues across all departments.
• Ensure compliance with hotel standards, procedures, and safety regulations.
• Support early departures, late arrivals, and overnight operations.

Skills

English communication

Night shift experience

Independence

Attention to detail

Tools

PMS systems

Job description

Park Plaza Amsterdam Airport in Hoofddorp, near Schiphol, is seeking a Night Front Office Host(ess) to create a welcoming, safe, and seamless overnight guest experience. You will be the main point of contact during the night and oversee front office operations.

The role is full-time night shift, requires excellent English, independent work, strong attention to detail, and a positive guest focus. We offer extensive benefits, night shift allowances, and opportunities across the PPHE Hotel Group in