Multilingual Tech Support Pro - Hybrid, 26 Vacation Days

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

26 vacation days a year

travel compensation

good retirement plan

Personal development training's

Monthly team events

Hybrid working (3x2) after onboarding

Job summary

Jobster in the Netherlands seeks a Customer Support specialist who will be the first point of contact for dealers and end users, handling help desk tickets and resolving technical issues to ensure a smooth product experience.

Fluent German and Dutch (and English) are required, with at least two years' experience and an MBO level education. Familiarity with Freshdesk, Microsoft Dynamics, and Office 365 is preferred. Hybrid work after onboarding; salary €3,000 gross per month.

Qualifications

• Proficient communication skills in German and Dutch, both written and verbal, next to English
• Minimum of 2 years of relevant work experience
• MBO level education or equivalent experience
• Familiarity with Freshdesk and Microsoft Dynamics, Office 365

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Skills

German

Dutch

English

Education

MBO level education

Tools

Freshdesk

Microsoft Dynamics

Office 365

Job description

Jobster in the Netherlands seeks a Customer Support specialist who will be the first point of contact for dealers and end users, handling help desk tickets and resolving technical issues to ensure a smooth product experience.

Fluent German and Dutch (and English) are required, with at least two years' experience and an MBO level education. Familiarity with Freshdesk, Microsoft Dynamics, and Office 365 is preferred. Hybrid work after onboarding; salary €3,000 gross per month.