Customer Support | German & Dutch - Undutchables

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

26 vacation days a year

travel compensation

good retirement plan

Personal development training's

Monthly team events

Hybrid working (3x2) after onboarding

Job summary

Jobster in the Netherlands seeks a Customer Support specialist who will be the first point of contact for dealers and end users, handling help desk tickets and resolving technical issues to ensure a smooth product experience.

Fluent German and Dutch (and English) are required, with at least two years' experience and an MBO level education. Familiarity with Freshdesk, Microsoft Dynamics, and Office 365 is preferred. Hybrid work after onboarding; salary €3,000 gross per month.

Qualifications

• Proficient communication skills in German and Dutch, both written and verbal, next to English
• Minimum of 2 years of relevant work experience
• MBO level education or equivalent experience
• Familiarity with Freshdesk and Microsoft Dynamics, Office 365

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Skills

German

Dutch

English

Education

MBO level education

Tools

Freshdesk

Microsoft Dynamics

Office 365

Job description

As a Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.

Your duties and responsibilities include

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

These are the qualifications in a nutshell:

• Proficient communication skills in German and Dutch, both written and verbal, next to English

Other than that

• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks
• Keen attention to detail and strong organizational skills
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits

Our client is prepared to offer you a salary of €3000 (gross)/month.

On top of that, they offer:

• 26 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly team events
• Hybrid working (3x2) after onboarding period