Multilingual Tech Support Specialist — Grilling Tech & Service

Napoleon Products

Netherlands

Hybrid

EUR 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Hybrid work setup

Travel allowance

Pension plan

Product discounts

Benefits platform

Office fruits & drinks

Job summary

Napoleon Products is hiring a Technical Customer Support Associate in the Netherlands. You will be the first point of contact for dealers and end users, handling tickets via Freshdesk and phone, diagnosing issues, and providing clear, professional assistance.

You will report to the Manager Technical Support and work in a hybrid setup after onboarding. The role emphasizes product knowledge, multi-language communication (German, Dutch or English; French a plus), and a proactive approach to

Qualifications

Minimum 2 years relevant work experience.
Affinity with technology and grills.
Proficient in Office 365; Freshdesk and Microsoft Dynamics preferred.
Strong written and verbal communication in German and Dutch or English; French is a plus.

Responsibilities

Serve as the first point of contact for dealers and end users on the phone during help desk duties.
Handle tickets from dealers and end users with clear communication and adherence to policies.
Diagnose and resolve technical problems related to Napoleon products; report quality issues.
Stay up to date with product knowledge to provide accurate information to dealers and end users.
Maintain a positive and professional attitude while assisting dealers and end users.
Report to the Manager Technical Support.