Manager, Remote Service & Training Center Europe

Hiab; Meppel; On-site; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Greenfield opportunity

International environment

Opportunities for professional growth

Job summary

Hiab is establishing a brand-new European Remote Service & Training Center in Meppel and seeks a senior Manager to build and lead this strategic hub. The role spans setting up the center, recruiting a dual-focused team of remote diagnostics specialists and trainers, and delivering world-class technical education across Europe.

The position emphasizes data-driven service delivery, Telemetry solutions, and collaboration with global data teams to optimize fleet performance and maintenance planning.

Qualifications

• Bachelor's or Master's degree in Mechanical, Electrical, Operations, or a related technical field.
• Proven experience in leading teams, ideally in a multicultural or matrix organization.
• Experience with heavy equipment maintenance, diagnostics and troubleshooting is a plus.

Responsibilities

• Center setup and team leadership: build workflows, SLAs, and recruit/onboard a dual-focused team.
• Lead remote diagnostics and technical training activities for Europe.
• Coordinate with customer service centers, product development and data teams.
• Monitor telemetry alerts and diagnose mechanical, hydraulic, and electrical systems.
• Drive adoption of HiPerform solutions for proactive repair recommendations.
• Collaborate with data teams to combine sources for fleet performance insights.
• Oversee creation of technical knowledge articles and troubleshooting docs.
• Deliver training on Hiab equipment, control systems and digital tools.
• Tailor curricula to different stakeholders across regions and safety standards.

Skills

Leadership

Team leadership

Data analytics

Agile

Communication

Multilingual

Education

Bachelor's in engineering

Master's in engineering

Tools

Google Data Studio

Ticketing systems

Telemetry platforms

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

Hiab is establishing a brand-new European Remote Service & Training Center in Meppel, and we are looking for a senior, hands-on Manager to operationally build, lead, and develop this strategic hub.

Serving Our Core European Markets While Supporting Independent Importers Across Other European Regions, This Center Will Drive Customer Success Through Two Distinct, Critical Pillars

• Remote monitoring & diagnostics: Utilizing advanced data and IoT platforms to provide predictive, real-time remote monitoring and diagnostics support, maximizing equipment uptime.
• Technical & product training: Designing and delivering world-class technical training for dealers, importers, end customers, and Hiab service technicians.

As the Manager, Remote Service & Training Center Europe, you will act as a high-visibility focal point, bridging the gap between digital data analytics, practical field service, and continuous technical education.

Key Responsibilities

Center setup & Team leadership

• Operational setup: Build workflows, establish ticketing processes, and implement Service Level Agreements (SLAs) for the new Meppel center
• People management: Recruit, onboard, coach, and manage a dual-focused team of remote diagnostics specialists and technical trainers
• Collaboration: Act as a central point of contact for local Customer Service Centers (technical helpdesks and field services), product development, and global data teams
• Condition monitoring: Lead the day-to-day monitoring of incoming telemetry alerts, performing diagnostics on mechanical, hydraulic, and electrical systems
• Value delivery: Drive the adoption of HiPerform solutions, ensuring customers under our ProCare agreements receive actionable, fact-based repair and operational recommendations
• Data utilization: Collaborate with data teams to combine multiple data sources, utilizing business intelligence and data visualization tools to optimize fleet performance and predict maintenance needs
• Knowledge management: Oversee the creation and maintenance of technical knowledge articles and documentation to standardize global troubleshooting

Leg 2: Technical & Product Training

• Training delivery & strategy: Ensure the center designs, schedules, and delivers top-tier technical training covering Hiab’s equipment portfolio, control systems, and digital tools
• Audience alignment: Tailor complex technical training curricula in collaboration with Hiab’s equipment divisions to suit different stakeholder needs, from independent regional importers to internal service engineers
• Competency development: Map regional skill gaps across European markets to ensure training material directly addresses local needs and safety standards.

What We Are Looking For

• Education: Bachelor’s or Master’s degree in Mechanical, Electrical, Operations, or a similar technical field
• Leadership: Proven experience in team leadership or supervisory roles, ideally in a multicultural or matrix organization
• Industry domain: Solid experience in heavy equipment maintenance, diagnostics, problem-solving, and troubleshooting (hydraulics, engines, and electrical systems)
• Telemetry & digital: Familiarity with machine telemetry solutions (Edge gateways, control systems, M2M connectivity) and remote monitoring service environments
• Data & Analytics: Familiarity with Business Intelligence tools (e.g. Google Data Studio) and an interest in data visualization
• Methodologies: Understanding of Agile development methodologies and experience working with modern ticketing systems
• Communication: Exceptional written and verbal communication skills in English. Ability to translate complex technical data analyses into clear, actionable presentations for business and operational stakeholders. Other European languages (e.g., Dutch, German, French) are highly valued
• Mindset: Highly energetic, proactive, and collaborative, with a passion for developing a superior customer experience.

What We Offer

• A unique "greenfield" opportunity to shape and grow a brand-new, highly visible center within a market-leading global company
• A dynamic role bridging digital innovation (IoT/telematics) with hands-on technical education
• A collaborative, international environment with opportunities for professional growth within the wider Hiab network.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.