Global Operations Support Manager

Hyva

Alphen aan den Rijn

Hybrid

EUR 60,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Hybrid Work Environment

Company Activities

Sustainability Initiatives

Job summary

An established industry player is seeking a Global Operations Support Manager to lead their digital product support. This role involves coordinating regional teams to enhance customer service and integrate digital solutions into existing processes. The ideal candidate will have a strong technical background and a proven track record in managing global operations. Collaborating with diverse stakeholders, you'll drive improvements and ensure the seamless operation of cloud applications. Join a dynamic, international team that values sustainability and work-life balance while making a significant impact in the transportation industry.

Qualifications

Proven track record of leading global operations teams.
Technical background to support global product needs.

Responsibilities

Ensure global availability of customer-facing cloud applications.
Drive global operations for digital products by connecting with stakeholders.

Skills

Leadership in Global Operations

Technical Support for IoT

Time Management

Conflict Resolution

Intercultural Awareness

Education

BS in Computer Science

7-10 years of relevant work experience

Job description

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Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

About The Role

The Global Operations and Support Manager is responsible for the global operations and support of our digital products. The successful candidate will co-ordinate regional teams to ensure all customer issues are handled in time and learnings are translated to organizational improvements. In this role, you will closely connect with various business functions in the company and drive further integration of digital product services into existing processes and systems.

Your key responsibilities will include but not limited to:

Ensure the global availability our customer facing cloud applications and facilitate the roll out of new functionality
Maintain and adapt global product support processes
Drive global operations for our digital products (Hardware and software) by connecting to internal stakeholders and business functions
Drive proactive and protection actions to ensure an optimum service level for customers (including but not limited to: buffer stock policy and any necessary contingency measure in collaboration with regional support teams and aftersales)
Be on top of high-priority customer issues and ensure handling according to well established procedures
Define and maintain a global support and operations roadmap to ensure our capabilities scale according to Machines in the Field
Report on our global operations and support status by providing metrics and dashboards
Liaise with customers, development teams and external partners on technical issues
Provide leadership to the global product support and Cloud operations teams by setting goals and measuring progress
Create and maintain support documentation including risk logs and customer manuals
Stay up to date on new technologies and industry trends
Highlight potential risks or malfunctions and act proactively to resolve issues
Seek opportunities for improvement and suggest new projects

In this role you will be collaborating with various stakeholders (internally with Digital Product Development Manager, Digital System Engineering Manager, OBU Software Development Manager, Product Portfolio Manager; externally with External Development and operations teams, Customers using our Digital Platform) across the business including our Global functions teams in Netherlands & other parts of the world.

Our organization supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

About You

To be successful in this role you will have:

Proven track record of leading a global operations team, preferably in IoT for B2B
Technical background to understand and support the needs of the global and local product support organizations
Open minded, involved, team oriented, creative and agile personality is much appreciated
Excellent organization and time management skills
Ability to work with remote teams
Excellent command of English, written and verbal
Conflict resolution experience, and intercultural awareness

Language

Good written and spoken English is essential

Qualification / Education

BS in Computer Science, IT, IS, or equivalent area of technical study.
7-10 years of relevant work experience

What We Offer

We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
We have a highly dynamic and very international work environment.
We have Great Place to Work certified countries!
We provide a competitive salary which is adjusted on an annual basis in case of good performance.
We work hybrid and care about your work-life balance.
You will find nice extras such as various company activities during the year.

Diversity, Equity & Inclusion (DEI)

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.

Seniority level