Manager (GDM) Service Support

Huisman; Schiedam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International work environment

Growth opportunities

Open, informal culture

Social events in own bar

Job summary

Huisman is seeking a Manager (GDM) Service Support to lead the day-to-day operations of the technical support team and mentor a globally operating group of superintendents and engineers, ensuring timely resolution of issues and high client satisfaction.

You will collaborate across sales, engineering, supply chain and production, define and implement a strategy for international collaboration, and visit other Huisman entities at least once a year.

Qualifications

• Proven leadership in a managerial role.
• Strong KPI monitoring and analytics.
• Experience coordinating across international teams.

Responsibilities

• Lead day-to-day operations of the technical support team.
• Mentor a globally operating team of superintendents and support engineers.
• Create a positive, collaborative culture built on ownership and accountability.
• Oversee recruitment, onboarding and integration of international team members.
• Implement efficient workflows and processes to improve client satisfaction.
• Develop tools, dashboards and KPIs to support the service department.

Skills

Team leadership

KPI management

Cross-functional leadership

Global teamwork

Strategic planning

Communication

Job description

Vacancy: Manager (GDM) Service Support who is 'equipped for impact'

Do you want to join a global team of innovators? Do you think bigger than big and have what it takes to make an impact? If so, you may be the person we are looking for. Discover more about our vacancy for Manager (GDM) Service Support.

About Our Organisation

We are Huisman. We develop step-changing technical solutions and turn them into some of the world’s largest onshore and offshore installations. For decades, we have served the offshore wind, geothermal, oil and gas, leisure, and civil industries worldwide.

With our passionate workforce and global production, service, and sales facilities, we are equipped for impact in a changing energy landscape.

"Service is all about making our clients successful."

Martin van Gool, Manager Service Operations

About The Position Of Manager (GDM) Service Support

As Manager (GDM) Service Support, you will lead the day-to-day operations of the technical support team. You will manage and mentor a globally operating team of superintendents and support engineers, ensuring that technical issues are resolved promptly and effectively while maintaining high levels of client satisfaction.

You will work closely with other departments to improve support processes, strengthen international collaboration, and contribute to the continued growth and success of the service business line. Personal development and learning opportunities are part of the role, alongside the chance to contribute to groundbreaking innovations, an excellent employment conditions package, and regular social events in our own bar.

What do we expect of you?

• Team leadership and development
• Develop and mentor a globally operating team of superintendents and support engineers.
• Create a positive, collaborative culture built on ownership and accountability.
• Support the recruitment, onboarding, and integration of international team members.
• Implement efficient workflows and processes that improve client satisfaction.
• Create and maintain tools, dashboards, and KPIs that support both the department and the wider service business line.
• Work with sales, engineering, supply chain, and production to improve processes in line with business growth and client needs.
• Define and implement a strategy that strengthens international collaboration and the global presence of the Service Support team.
• Identify and address cultural, logistical, and operational challenges in a global project environment.
• Align project standards and working practices to support a globally distributed team and international clients.
• Service performance and continuous improvementobal collaboration;

Wondering if you are 'equipped for impact'?

You are

• A proven leader with operational experience in a managerial role.
• An effective communicator and collaborator who can lead and inspire diverse teams.
• Able to create clarity and structure in a fast-paced, growing organisation.
• Skilled at bringing out the best in people by placing them in roles where they can excel.
• Adaptable and resilient in evolving environments.
• Culturally aware and able to tailor your leadership and communication style to different global contexts.

You have

• Excellent organisational and problem-solving skills.
• Experience defining, implementing, and monitoring KPIs and performance metrics.
• A proven track record of managing large teams, preferably in a global environment.
• The willingness and ability to visit other Huisman entities at least once a year.
• Fluency in Dutch and English; proficiency in additional languages is an advantage.

If you are passionate about supporting clients and want to lead and develop a team of professionals, we would be pleased to hear from you.

Some Practical Things We Need You To Have:

• An EU passport or a valid work permit for the Netherlands.
• A strong command of written and spoken Dutch and English.

More About Huisman

We design and produce in-house and deliver our turn-key products to clients worldwide. Our clients choose us for our entrepreneurial spirit, skills, reliability, and innovative solutions. Examples? Consider myHuisman©, our digital portal for equipment owners. So, if you join Huisman make sure you are equipped for impact. In other words, surprise us, our clients and... yourself!

What do we have to offer?

• An excellent benefits package tailored to your experience and education level;
• An international work environment;
• Various growth and development opportunities;
• Open, informal, no-nonsense culture with short communication lines.

The application deadline is 30th of september.

The application deadline is 30th of september.