Head of European Remote Service & Training Center

Hiab; Meppel; On-site; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Greenfield opportunity

International environment

Opportunities for professional growth

Job summary

Hiab is establishing a brand-new European Remote Service & Training Center in Meppel and seeks a senior Manager to build and lead this strategic hub. The role spans setting up the center, recruiting a dual-focused team of remote diagnostics specialists and trainers, and delivering world-class technical education across Europe.

The position emphasizes data-driven service delivery, Telemetry solutions, and collaboration with global data teams to optimize fleet performance and maintenance planning.

Qualifications

• Bachelor's or Master's degree in Mechanical, Electrical, Operations, or a related technical field.
• Proven experience in leading teams, ideally in a multicultural or matrix organization.
• Experience with heavy equipment maintenance, diagnostics and troubleshooting is a plus.

Responsibilities

• Center setup and team leadership: build workflows, SLAs, and recruit/onboard a dual-focused team.
• Lead remote diagnostics and technical training activities for Europe.
• Coordinate with customer service centers, product development and data teams.
• Monitor telemetry alerts and diagnose mechanical, hydraulic, and electrical systems.
• Drive adoption of HiPerform solutions for proactive repair recommendations.
• Collaborate with data teams to combine sources for fleet performance insights.
• Oversee creation of technical knowledge articles and troubleshooting docs.
• Deliver training on Hiab equipment, control systems and digital tools.
• Tailor curricula to different stakeholders across regions and safety standards.

Skills

Leadership

Team leadership

Data analytics

Agile

Communication

Multilingual

Education

Bachelor's in engineering

Master's in engineering

Tools

Google Data Studio

Ticketing systems

Telemetry platforms

Job description

Hiab is establishing a brand-new European Remote Service & Training Center in Meppel and seeks a senior Manager to build and lead this strategic hub. The role spans setting up the center, recruiting a dual-focused team of remote diagnostics specialists and trainers, and delivering world-class technical education across Europe.

The position emphasizes data-driven service delivery, Telemetry solutions, and collaboration with global data teams to optimize fleet performance and maintenance planning.