Product Support Engineer & Trainer

Cargotec Corporation; Meppel; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Pension

Travel allowance

Lease car

Health insurance

27 vacation days

13 ADV days

Work from home 1 day a week

Growth and training opportunities

Job summary

Hiab, the global leader in load-handling equipment, is seeking a Product Support Engineer & Trainer to be based at the Meppel branch. You will balance hands-on technical support with delivering customer-focused training across the Netherlands and Belgium, develop custom PLC solutions, prepare quotations, and feed field insights back to manufacturing.

You will plan, develop and deliver technical training sessions while collaborating with Sales, Service, and Customer teams to ensure service

Qualifications

• Relevant qualification at HBO or MBO level 4.
• Minimum of 3 years experience in a similar role.
• Broad and in-depth knowledge of hydraulics, electronics, PLC technology, vehicle technology, and mechanics.
• Strong instructional skills to convey knowledge effectively.
• Strong analytical thinking, numerical and cost-conscious insight, and knowledge of business processes.
• Excellent skills with PCs, remote support software, and measuring equipment.
• Fluent/Native Dutch language and good command of English; French is a plus.

Responsibilities

• Providing on-site, phone, and remote technical support to customers, dealers and service centers.
• Advising internal departments on sales and installation/assembly of cranes and demountables.
• Developing and testing customer-specific PLC control solutions.
• Preparing quotations for modifications or overhauls and managing product recalls.
• Feeding field experience back to manufacturing to drive improvements locally and globally.
• Planning, developing and delivering technical training sessions in the Netherlands and Belgium.
• Creating work instructions and training documentation.
• Providing clear delivery instructions during handover of HIAB products.

Skills

Hydraulics

Electronics

PLC technology

Vehicle technology

Mechanics

Instructional skills

Analytical thinking

Computer skills

English proficiency

Dutch language proficiency

Education

HBO or MBO level 4

Tools

Remote support software

Measuring equipment

PCs

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

Are you the technical expert who not only solves complex issues, but also has a passion for sharing knowledge?

At Hiab—the global market leader in load handling equipment,we are looking for a Product Support Engineer & Trainer for 40 hours a week. You will be based at our branch in Meppel, the Netherlands.

As a Product Support Engineer & Trainer, you form the technical heart of our organization and report directly to the Team Lead Service Support. Your role strikes a great balance between providing high-quality technical support and delivering training sessions.

Key responsibilities

• Supporting customers, dealers, and service centers with technical inquiries and issues—on-site, over the phone, and via remote support
• Advising internal departments on the sales and installation/assembly of our cranes and demountable systems
• Developing and testing customer-speci fi c solutions, such as custom PLC control systems
• Preparing quotations for modi fi cations or overhauls of cranes and demountables, as well as managing product recalls
• Feeding fi eld experience back to our manufacturing facilities to drive continuous structural improvements locally and globally
• Planning, developing, and delivering technical training sessions for employees, managers, and dealers in the Netherlands and Belgium
• Creating work instructions and training documentation
• Providing clear delivery instructions during the handover of HIAB products.

What we are looking for

• Relevant qualification at the Dutch higher vocational (HBO) or upper secondary vocational (MBO level 4) level
• Minimum of 3 years experience in a simialr role
• Broad and in-depth technical knowledge of hydraulics, electronics, PLC technology, vehicle technology, and mechanics
• Strong instructional skills to convey knowledge effectively and enthusiastically
• Strong analytical thinking skills, numerical and cost-conscious insight, and knowledge of business processes
• Excellent skills with PCs, remote support software, and measuring equipment
• Fluent/Native Dutch language, both written and verbal and good command of the English language. French language skills are considered an advantage.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our benefits include

• A challenging position for 36 - 40 hours a week with Meppel as a permanent base
• A competitive salary, depending on your knowledge and experience, within the applicable remuneration matrix
• Good employment conditions according to the Metalektro Collective Labor Agreement, including an excellent pension, travel allowance (or the option of a lease car) and collective health insurance
• A pleasant work-life balance with 27 vacation days and 13 ADV days
• The possibility to work from home 1 day a week (under conditions)
• Growth and training opportunities within an international, financially healthy market leader.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.