Luxury Reservations Specialist: Upsell & Guest Experience

De L'Europe Amsterdam; Amsterdam; On-site; EUR 36,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 vacation days

Holiday allowance 8%

Pension Horeca

Travel allowance

Health insurance discount

Swapfiets lease

Uniform wash

Experiential stay

50% dining discount

Friends & family discount

Healthy meals

LinkedIn Learning

Development opportunities

Job summary

De L'Europe Amsterdam is seeking a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will combine exceptional guest service, commercial awareness, and attention to detail to ensure seamless reservations while maximizing room revenue.

You will handle inquiries across channels, process bookings, upsell, and collaborate with Revenue, Sales, and Front Office to create a flawless guest journey.

Qualifications

• Experience in reservations or guest-facing role in luxury hospitality.
• Excellent communication in English; Dutch preferred.
• Ability to Upsell and cross-sell to maximise bookings.
• Highly organized with strong attention to detail.
• Capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy.
• Process individual and group reservations, amendments, cancellations, and special requests.
• Provide information about our rooms, restaurants, facilities, experiences, and promotions.
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings.
• Maintain accurate reservation details in the PMS and communicate guest preferences to relevant departments.
• Collaborate with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office to create a seamless guest journey.

Skills

Guest service mindset

Communication skills

Upselling

Organized and detail-oriented

Team player

English fluency

Dutch preferred

Job description

De L'Europe Amsterdam is seeking a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will combine exceptional guest service, commercial awareness, and attention to detail to ensure seamless reservations while maximizing room revenue.

You will handle inquiries across channels, process bookings, upsell, and collaborate with Revenue, Sales, and Front Office to create a flawless guest journey.