Luxury Reservations Specialist – Upsell & Guest Experience

Hotel De L’Europe BV; Amsterdam; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Holiday allowance

Pension Horeca

Travel allowance

Uniform care

Stay discounts

Restaurant discount

Job summary

De L'Europe Amsterdam is seeking a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will blend guest service excellence with commercial awareness to deliver seamless reservations and maximize room revenue.

This luxury-hospitality role requires experience in reservations, a strong English communication style, and the ability to upsell while coordinating with Reservations, Revenue, Sales, Guest Services, F&B, Events and Front Office for a flawless guest journey.

Qualifications

• Experience in reservations or a similar guest-facing role in luxury hospitality.
• Strong guest service mindset with excellent communication.
• Commercially aware with upselling and cross-selling opportunities.
• Highly organized and detail-oriented.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent English; Dutch preferred.

Responsibilities

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy.
• Process individual and group reservations, amendments, cancellations, and special requests.
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions.
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings.
• Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments.
• Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Skills

Guest service mindset

Communication skills

Upselling opportunities

Organized

Multitasking

Team player

English fluent

Dutch language

Tools

Opera PMS

Job description

De L'Europe Amsterdam is seeking a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will blend guest service excellence with commercial awareness to deliver seamless reservations and maximize room revenue.

This luxury-hospitality role requires experience in reservations, a strong English communication style, and the ability to upsell while coordinating with Reservations, Revenue, Sales, Guest Services, F&B, Events and Front Office for a flawless guest journey.